I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
I went to this location after totaling my brand new car and I was in need of a used car. I went in and enjoyed the process from start to finish. After meeting with a salesman for a little bit, I was able to walk around and check out the lot without someone hovering over my shoulder. Once I decided on my choice, all of the paperwork from start to finish was run right in front of me without any disappearing to a back room or talking to the manager.
When I am in need of another used vehicle, this will definitely be my first stop!!
I got the ball rolling with 4 dealerships but Junior gave me a quick & fair quote over the phone while the others wanted me to do the leg work and get the best deal and then come back to them so they could beat it. Junior just gave me the best deal and it was done. Thanks!
5 Golden stars! I was in the market looking for a new car had been searching for almost a month. I ran across Fred Anderson Nissan of Raleigh while watching Sunday night football ball.. seen this 2014 max and that I had to have! I inquire about the car the next day and a online rep contacted me about my inquiry. I set an appointment for the same day! I drove an hour and a half to this dealership with all good hopes of bring home a car! As soon as I arrived at the dealership I was greeted with exceptional customer service. I was actually looking for the rep that I had spoke with earlier that day but she had left for the evening. MACKLY, my guy! He was beyond great! He told me that the lady I was looking for was out but he could definitely help me! I sat down with him and discussed exactly what I was there for! Instantly he grabbed the keys to the car and we headed for a test drive! Man this car was CLEAN! Mackly was very knowledgeable with his information provided! Seems like him and I had met once in this lifetime! I felt right at home! Once back at the dealership things went good and smoothed and fast! Of course numbers were ran and Mackly did his best while working with his team to get me a good and affordable rate! Long story long or more so short! Fred Anderson Nissan is great dealership with great people I wouldn???t mind any day doing business with!
Had a great 1st time car buying experience at WestGate Imports!!! I came in with a max budget of around 10k but wasn't to sure on the type of car I was looking for. Devin is an honest and awesome salesman who explained the pros/cons to each specific brand/model of car and really helped me narrow my search down to a Volkswagen (a lot of features for a low price). On the test drives Devin was able to point out key features to me and really help me finalize my decision. Once i found the right car getting everything faxed over to by bank was really easy and simple. Overall I would say i had a great experience and plan on shopping here again in a few years!!! I definitely recommend Devin and WestGate Imports!!!
Just met and looked at vehicles on their lot. We told them what we are looking for and they found the perfect car that if you looked at it you could not tell that it was not 2018. Eight years old and perfect condition.
Excellent used auto dealership to work with. Very helpful during sales process with absolutely no pressure. Vehicles are priced nicely ... I purchased. Pickup truck ... their trucks were in the best condition versus the trucks I viewed at 3 other Raleigh used auto dealerships and their pricing was the best. If there was one downside I'd say it's the size of the dealership. It was the smallest of the four I visited. They have a nice varied selection of trucks, SUV,s and cars AND a good mix of US versus international. However the limited number of vehicles (I'd estimate 40 or so) might Impact the chances of them having the car you need, when you're ready to buy. That said, they seem to sell quite a few vehicles each day and thus are always getting in new inventory. I was extremely pleased and would definitely buy from them again.
Let me start by saying that I've typically shied away from the smaller independent lots. I recently bought a 2011 Acura MDX from Apex Car & Truck Sales. From start to finish it was a GREAT experience.
I'd done my homework and was pretty set on the make/model/year of what I wanted to get. When I saw they had what I wanted listed in their inventory I called them up to make sure it was still in stock and also to make sure the timing of my visit was ok as they were very close to closing. They told me to come on in. I was greeted by David the owner as well as Michael Ketter who was the salesman I dealt with. The car was pulled around all ready to go when I arrived. Michael showed me around the car, got a copy of my license and sent me on my way for a test drive. Even though it was very near closing time they pressured me in no way at all and allowed me to take my time. I ended up staying at the dealer a good 15 or 20 minutes after closing.
Once I settled on the car and got my financing taken care of at my bank I called them to let them know I was ready to buy. When I showed up everything was ready to go, just had to sign a few things and I was on my way.
A few things that set this dealer apart:
1. Price! I can't necessarily comment on the prices of other vehicles on the lot but the car I bought was priced WAY below similar vehicles I'd seen. So much so that I told Michael up front that I was good on the price and saw no reason to negotiate any further. Especially considering bullet point #2.
2. NO DOC FEES! Take the sticker price, add 3% sales tax and that is your out the door price. No hidden or additional fees.
3. All vehicles come standard with a 3 month/4500 mile limited warranty. Not many used car dealers include any kind of warranty. 3 month/4500 isn't that long but it's enough to give you a little peace of mind in the unfortunate event that something goes wrong shortly after purchase.
4. Fantastic pricing! Like I said I'd done my homework and knew what I should expect to pay for such a car. Their price was $2300 below NADA value and came in under my budget enough that I was able to purchase a 4 year unlimited mile warranty. Given the vehicle I’d been shopping for and my price range this was a totally unexpected bonus.
All in all this was the best car buying experience I've ever had. In fact it’s not even close. They were trustworthy, easygoing and made the buying process a very easy low pressure experience.
Five stars. I’d give more if I could. I will definitely be a repeat customer.
This was one of my best experiences at Matthews Motors Service Department. I was very impressed with the staff who went the extra mile to take care of my car, showing me tangible evidence of my car's needs. Thank you!
Been shopping for over a month trying to find a good Diesel truck. Looked at junk ALL month. Finally, I came across this truck at Inline Auto. Met all my expectations. The truck was well taken care of. No rust much to our surprise. Very happy with Edgar and the Sales Team.
I came in looking for a reliable used car. Tony was very helpful and showed me a few vehicles. I am very happy with my choice. He did all the paperwork in a fast manner. No pressure, great experience!
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