This is coming from someone that ultimately didn't even buy his car from Gillman. I was in the market for either a used or possibly new Jeep and worked with Joe/Jose Hernandez. Joe himself was fantastic. He did absolutely everything in his power to get me a great deal on the exact Jeep I wanted. This included wheeling and dealing with other dealerships. In the end, everything fell through at the last minute by no fault of his own as he couldn't get me the exact car I wanted because of a miscommunication from one of the dealerships he was negotiating with. I had even put down a deposit because we thought it was a done deal. Once I found out it fell through, Joe was quick to apologize and refund my money even though it wasn't his fault. Eventually, he did find the car I wanted a day later but by that time I had already purchased another car. Still, I would not hesitate to contact Joe again the next time my wife or I need another car.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
Laurence was very professional and he got me in the car of my choice in less time. he addressed my concerns. Even though they were undergoing construction. All the sales men/women were smiling as they said hi to me.
Made the car buying process so easy. Had all the info from cars.com so I just needed to see the car in person. Didn’t try to upsale me, and didn’t try to convince me to finance through them. Played no games about added fees, they actually overestimated the additional fees so when I got the final price it was less than expected. “JD” the Used Car Online Sales Manager was extremely nice and wanted to make sure that this was the car for us. I will definitely be considering coming to this dealership in the future for my other vehicles.
Dealt with Charles Jackson on buying a Cadillac Escalade everything went well and my wife is happy didn't learn everything about the vehicle it was to late by the time we left but they did offer us to go back another time for them to show us
It took a couple of visits, but due to the persistence of David Pearson, I came out a happy customer. Though at one point we both wanted to throw in the towel. He Was Amazing!! Did a great job and never gave up on trying to help me. He, in my opinion is a great asset to your business.
Ask for Anthony Merchant, experienced and easy to deal with, good guy and not pushy. Made the process smooth and easy. Thanks for your help Anthony
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