This dealership does what most marketers out there do so I was not very surprised. However, I felt uncomfortable, pressured and dominated by the sales team. In trying to inquire and gather relevant information pertaining to my purchase, the sales team expressed a feeling of time lost on their end; ???which means I was wasting their time and I needed to seal the deal ASAP???. I felt like I needed a day to make up my mind, but they got very angry at me and one of them spoke to me in a disrespectful manner and tone of voice, but I kept my cool. They also asked that I make a deposit if I needed to come the next day. I didn???t like the fact that I had to deposit any money on my first visit but I cooperated anyway because they had already projected guilt on me. If I were to rewind time, I wouldn???t visit this particular dealership. The good thing is they worked with me to fit my budget and they were able to accommodate some of my financial request. And oh, they gave me a slice of pizza too! Overall I would say this dealership is competent with paperwork and efficiency in their office work flow, but they need a lot of improvement in the way they speak to their clients.
by Mariannak...returning customer from Hicksville, NY
August 8, 2017
From start to finish...Eric was professional, knowledgeable and so NOT your average car salesman (sorry guys). No game playing, no guessing. Did all he could to get me what I wanted and needed. It's no wonder I've been dealing with him and Robert Chevrolet for 14 years. Buying and or leasing can be stressful... but not here! A lot of inventory available, nice showroom and nice waiting area.
I really can???t say enough how much I appreciated Mike???s friendly demeanor, the leg work he had done up front, his knowledge of Jeeps, and his general transparency. Mike immediately made us feel at ease as my wife and I had previously had negative experiences with several other dealerships. I would highly recommend Mike and East Hills.
This by far is the best service center. Steve went above and beyond to make sure that my truck was working right before I left. He immediately knew what the problem was and made sure I left happy. Would never go anywhere else!
Excellent service! I heard excellent things about this dealership so I looked online through truecar.com and saw a few cars that sparked my interest. I submitted a request for availability and very quickly got a response from Rachel. I decided to go look at their inventory. I went into the dealership looking for a very specific vehicle with a very tight budget looking to have very specific payments. I found a car that I liked (it was one that I saw on the website), a certified pre-owned 2015 Jeep Grand Cherokee Limited which is exactly what I was looking for. My salesmen were Neil and Stan. I did deal with both gentlemen because I was there a few different days in a row and they were both very professional very nice and very helpful. Neil first showed me the vehicle and answered all my questions. When I went back the next day Neil was not there so I began talking to Stan. At first the numbers didnt make much sense to me and I had a few more questions so I called and spoke to the manager Emil and we were able to work out a deal that worked for me. When I finally decided to purchase the car I went back to see Stan and was in and out the same day. There were some pretty bad scratches on the glove box door that bothered me so I asked if that could be fixed and they were kind enough to replace the door. Once all was said and done, Stan showed me how to work all the gadgets in the car and sent me on my merry way. I was very pleased with my experience. Highly reccomend this dealership.
Stan Ewing goes above and beyond for all his clients. I was very hesitant opting to go with a leasing option and he walked me through why it was the best option for me and any time I call he is beyond helpful. He didn???t just sell me my truck he also made me a forever Jeep customer. Thank you Stan your service was appreciated more than you know.
Everything was quick, smooth, and proficient. James Boyd is an excellent salesperson. This is the 3rd Hyundai that I bought from 112 and from James. That alone should say something!!! There aren't any surprises!
Very accommodating, and professional. Easy to schedule and items that need to be taken care of always are in a timely manner.
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