Used cars for sale near Rapids, NY

The service advisor who I talked to at this location was one of the best if not the best. Extremely friendly, knowledgeable and honest. Thank you Lourie

My 2016 Honda CRV Exl has a problem with the push button is not starting until about 3 or more pushes , after each push the lights in the dash comes on with a click sound, but no start up , until several pushes.

The service is simply excellent. From the ease of getting an appointment, to the way they explain what you need and accommodate you while you’re waiting, the whole experience is as good as it can be!

Bought the vehicle new in October of 2023. Now it’s March of 2025. Have yet to have an issue🤞though have heard of common problems many have had. I’ve put roughly 20 k miles on the car in a year and a half (mostly interstate driving). Technology package is lovely and the vehicle has an overall stylish feel. It’s important to keep in mind, though, that you’re buying a 20k dollar vehicle from 2023. It’s plastics galore in there, so, though stylish, the material quality isn’t the best. If you’re someone who takes care of your things, you shouldn’t have an issue! Use the maintenance schedule found in the Owner’s manual and this vehicle should get you where you’re going for a reasonable amount of years. That being said, if you’re trying to decide between and LX[S] and GT (not including GT-Line), choose the GT. Though you’re paying a little extra, you get a standard transmission with real gears (the car has more power than you’d think too) rather than the CVT found in the LX[S] (and GT-line). CVT tech has greatly improved within recent years, but they’re still known to be problematic at times. All in all, this generation of Kia seems to be more reliable than most previous gens. Definitely a real deal competitor with the carolla/civic and worth the consideration!

Great overall performance on the part of Joe Basil Chevrolet,service advisor Mike Witmer was knowledgeable and delivered the car as promised.

Missing a few things that could really make it better. Homelink for garage door isn’t offered? Doesn’t come with a receiver type hitch however what does comes with it is almost the same amount of steel. The phone charger doesn’t work quite right and they know it.

We purchased a 2026 Subaru forester from Nick and Sam at West Herr. Excellent customer service! They took all of our needs into consideration and created a deal that was perfect for us! Pricing was very fair to us, everything was explained in detail and we love our new car.

I recently traded in my 2022 Ascent for a similar 2023 model. The 2022 model had brakes issues/noises right from the beginning of ownership. Subaru gave me a great deal on the 2023 model. A number of improvement were found on the 2023 model. Obvious one is the exterior styling with new front grille, headlights and taillights. Interior improvements include updated Eyesight, quieter ride, better steering and brakes, larger multimedia screen including front and backup camera screens, driver profile system. A few other tweaks here and there, making the 2023 Ascent Touring a decent and very safe SUV. Not necessarily sporty or thrilling but perfect vehicle for commuting in town and long road trips.

I just had my 2025 Subaru Outback ( also known as Gladys) serviced at West Herr Subaru. I highly recommend taking your Subaru here, I got an appointment right away, service was quick and everyone involved was so helpful and friendly . Big shout out to my service manager Jim !

My CR-V EXL is outstanding overall. It was a little pricy but worth it so far. I have over 11,000 miles on it in a little over a year.

The Joe Basil Dealership salesman was awesome, wasn't pushy and heard what i needed in a car. drove a car loved the car, thought about it overnight but the car sold before i could get back. Salesman called me right away and advised of the sale and that he would look into see if they had anything else i was interested in. Always pleasant and a smile.

I special ordered my 2021 4 dr Sahara in Feb of 2022 and received it 4/1. I have previously owned 4 JK models over the yrs. The 2021 I just love. the interior appts, the dash layout with the nav. I got the upgraded leather seats and paint color white with One Touch Skyview top. Got the 3.6 with E torque for powerplant. They improved on the brakes vs JK. Much stronger!

Orleans Ford is my go too dealer. I bought 3 new trucks and 1 new car. Very satisfied of sales ,service and management. Just picked up another new 2024 F350 Lariat, Sam Busch was My Salesman. The man is very knowledgeable of the products they work with. Also the service department is the only place that I bring my trucks for my maintenance they do an excellent job. Thank you Orleans Ford for making my truck trade-ins easy. Bill Kessler , Newfane Ny.

my grandmother sadly traded in this gladiator i wish she would have kept it . It is very comfortable,reliable,it look great on the outside,it has enough power,and its value is very good.

Mike and his team in service are amazing. Great at getting you on even when they are busy, always fair and keeps you informed with what is going on

Love my new car :) Two feedback issues/concerns: 1. The Air conditioner in the front seats (under the display) is not as good as my past 4 model’s. The air vents are pushed to a smaller exit and that is not as good as prior Toyota designs I have owned (this is my 5th). The air vents are smaller than before with I think the same amount of air, this causes me to have to turn on/off the air more frequently. Just feels like the smaller vent is not a better solution to prior models. 2. The grill design looks amazing but should have been black vs white (my car is white) bugs show up and it’s hard to clean off compared to prior models. Things I love … interior color (red/black), display (much bigger), sun roof (much bigger),heads up display, parking assist (beep beep), the cruse control is so much better (auto adjusts to car in front of you/moves you to next lane with just a blinker/don’t have to hold the wheel tight and that allows you to just barely hold, which makes driving long distance, not as stressful), cooling seats (perfect for living in Flordia).

Worked with Bryce Bieler at West Herr Subaru. Could not have been a better experience. Very responsive and knowledgeable. Will definitely return and recommend to anyone!

I Loved my 2019 Ford Escape! It was my third Escape, as I previously owned a 2005, and a 2011! Sadly, it was my last as FORD's new version of the Escape is AWFUL! I NEVER had one issue with my 2019, and I drove over 94,000 miles over the 6 1/2 Years that I owned it! However, the resale value SUCKS! I know it's just the game they play at the dealers, but it's an ugly game where the consumer always loses! But - it's only money,,, and you can't take it with you!

Great experience, gave them a price range and they were able to meet it! Ema was fantastic and able to answer all my questions.

I love my CX30. Only a few very minor complaints. The back seat is small. I would only recommend it for small children. Since i'm the only user, it doesn't really apply to me. The car overall is small, which makes it easier to maneuver and more fun to drive than larger CX models. I'm 6'3 tall and have no problem fitting in the driver's seat - plenty of head and leg room. The other complaint is the small gas tank (under 13 gallons). Even though, I don't regret buying my CX30. It's a lot of fun! I would definitely recommend not looking at any trim level lower than premium due to all the options the premium includes. I opted for the non-turbo. It's fast enough without it, and was 3K less.

I have had the best experience since buying my Jeep from crazy cheap cars. I drive almost an hour anytime I need service because of their good prices, communication and honesty!

So far, this has been a great car. Good gas mileage, good ride, good service, except for one issue with fuel injectors. Out of town dealership relaced quickly and professionaly and got us back on the road.

Craig was awesome. Always quick to respond (even on vacation, sorry!), extremely pleasant, and listened to what we wanted and offered great feedback.

I have owned products for over 40 years, and this is the best vehicle that I had purchased! It rides smooth, excellent gas mileage, and a lot of room.

The heater in my truck stopped working. They were able to take me in without an appointment, figure it out, fix it and have me back on the road again in a short period of time. I didn?t lease this truck from here, but have in the past. I feel their service department does a good job when I?ve needed help!

They had the truck that I was looking for. Jay, my Salesman was great. Took the truck for a ride and there were a few issues that needed to be taken care of. He got that taken care of with a price that I purchased the truck. I would Highly Recommend in purchasing a vehicle from Orleans Ford.

This is our second Mach-E purchase. Our first was a 2021. We chose to sell it and get a 2025 Mach-E Premium. The 2025 gets revised suspension that is so much better than the previous years, which was bouncy. You can also now get the premium without the glass roof. I do not like the glass roof, so getting the premium features without it is great! Excellent power, comfort and features at a pretty good price. Love the style, too!

Quick, excellent service. Thank You. Very Good! Will be back for next service. Thanks again

I was planning to buy a luxury brand and test drove the BMW 3 series, the Audi A4, and the Lexus ES300. I then, due to reviews on Consumer Reports, tested the Subaru Legacy in it's top form, the Touring XT with a 260 HP engine, and I was blown away. Almost as quick as the BMW but rode smoother and quieter. Not as smooth and quiet as the Lexus, but more fun to drive. The Audi seemed cramped and the dealer was a disappointment. The Legacy interior was the most attractive in my opinion, has 4 wheel drive, a great sound system, and ended up being my favorite of the 4 cars, regardless of price. When you consider how competitive (or better) the Legacy is compared to the other 3 cars, and that I saved $13,000 on the price, it was a no brainer. It's really sad the Legacy is being discontinue, but all my comments also apply to the Outback Touring XT. The Legacy is a great car at a bargain price.

I recently purchased a late-model used car from Basil Toyota that I found while shopping online. I live in Rochester and liked the car enough to make the drive out to Lockport to check it out, along with my wife and mother-in-law. We were greeted by Rob Fraiser upon entering the showroom. Immediately, we were made to feel at home and at ease. He was straightforward and personable. I never felt any buying pressure, and he stressed that he wanted me to feel comfortable with the possible purchase. Questions were answered directly and honestly. When I inquired why this car was being offered with so little mileage, and the answer was in question, Rob immediately left to acquire an answer from his service manager. A test drive was set up, and not knowing the Lockport area, Rob suggested a route to take that would give me a 20-minute drive at different speeds and traffic situations to get 'a feel' of the car. A deposit was put down, and we met the following Saturday to complete the sale and take delivery. It was a very busy sales day for Basil. Even so, Rob made sure we were comfortable and informed during the waiting period to complete the purchase process. All questions and concerns were promptly and professionally answered. I left with my new ride and felt like I had connected with a genuine nice guy.

One very awesome vehicle. Checks all the boxes you need in a truck and exceeds expectations on quality, performance, and looks great ,too. Love my nre truck.

Orleans ford gave my wife such a great deal on her trade in she ended up purchasing a 2025 f250 roush. Loves everything from the good deal on the trade in, our sales person Richie and we have been buying trucks thru Orleans Ford for years and there service team is outstanding too, very little issues over the years but always in and out problem resolved. For some of the nicest trucks around and normally plenty of trucks to choose from.. New or used great place we'll be back again.

My 3rd Lincoln 2016 MKX..2018 MKX..now a 2022 Nautilus .. the right size a 2 row SUV we live the 13" nav screen and it's technology... Quiet, comfortable and the twin turbo is remarkable .. forget a comparable Cadillac that's rated less then this cruiser etc.

"I had an outstanding experience purchasing my vehicle at Basil Toyota. From start to finish, the process was seamless, transparent, and entirely stress-free. The sales team(Zach, Frank, and Ryan H.) were professional and attentive, taking the time to answer all my questions without any high-pressure tactics. I truly felt like they prioritized finding the right car for my needs and budget. If you are looking for a dealership that values honesty and customer satisfaction, I highly recommend visiting Basil Toyota."

I have owned my HR-V for about a month. Did have to tint my windows was no big deal. I think it had great power has alot on get up and go. Just the right size for me. Still learning what all the buttons do. Overall I am very pleased. First Honda owned.

I am a person that gets so stressed just thinking about car dealership. Crazy cheap cars made it so easy. Was not stressed at all we worked with Tony he has honest. Help through the whole process no pressure. It is nice to have someone help me feel comfortable with my decision. Tony is down to earth, felt like family just talking with him. You can't go wrong with Tony. ❤️

After a lot of time and research we started our journey with a new Subaru Ascent. We then test drove 4 other vehicles and I didn't have the same feeling as I did in the Ascent. We originally were looking at a 2025; however, there was a beautiful new 2024 Subaru Ascent and that was the one! There is more room, I like the head space since we have some taller people in the family. We don't really use the third row, but it has come in handy and I am pleased with that. We keep it down a lot. As far as driving this vehicle, I am very comfortable and happy with this. You get a smooth ride with it and the engine has pick up when needed. This is my first keyless car; however, we had to have the remote start, we got spoiled. With that we needed to subscribe to Subaru and it was a small fee for 5 years, but there is a lot you can do on your phone. I like the screen and how well you can see while in reverse. I like the placement of the screen. I'm 5'2" and I can handle this vehicle and I am confident. Being short I liked that I can almost "kiss" the front and I am not tight and I can see clearly. My husband is taller and you have 2 presets for the driver's seat. One thing is that they offer a "refresher" type appointment and we went. It was one person who took us through our vehicle and the features and any questions that we had were answered. Had the questions been more important, I would have called his number ahead of time.

Mike and the team took care of me. They turned a bad situation in to a positive one and I am truly thankful for that!

MOST importantly it is a JEEP. If you want a luxury vehicle, buy one, if you want a full-size truck, buy one, if you want a sports car, buy one, the Jeep Gladiator is none of these. It is designed to be a mid-sized pick-up yet still be a Jeep, it does this PERFECTLY. I have owned 9 Jeeps over the years, as early as 1978 up through 2006; the Jeeps today are full of more amenities and comfort than they ever have been in history. I have 2 Gladiators; a '23 Mojave, and a '23 Diesel Overland, both of them are INCREDIBLE vehicles on and off road, and MORE than fit the bill for a light duty pick-up, superseding most others on the market, and I am even comparing to any of the 5 Tacoma's I have owned. If you are in the market for a light duty pick-up, you can't beat it; whether it is a loaded up graded model, or even the base model, it is still a truck with 4WD, straight axles, and still available with a manual transmission. VERY happy with both of mine!