I traveled 12 hours to Santa Rosa from Carpinteria to purchase my 2017 Subaru Outback 3.6 Touring car from Freeman Lexus. My Subaru was a trade in and I couldn't be happier with the assistance I received from Greg Adair, internet sales manager. Greg made sure that my car purchase went smoothly and that my Subaru Outback was washed and ready to go upon my arrival at Freeman Lexus. When I discovered that my Subaru was missing it's cargo cover Greg sent me a brand new cargo cover. I highly recommend buying a car from Greg Adair and Freeman Lexus.
The Bodyshop at Freeman, is one of the best experiences I've had at any auto service facility-They were friendly, respectful, and made me feel welcome. Also very down to earth and patient-They helped me to unravel a previous Body Shop's mistakes, and even provided a ton of excellent pictures of the repairs they made, so that I could share them with the previous (very mediocre) body shop, and was able to used to help in working towards a settlement with the first shop-Literally Freeman restored my faith in auto repair shops, and helped me to resolve a frustrating car related conundrum.
I don't often write reviews but I think it's impor
by MELISSA J from SANTA ROSA CA
January 12, 2016
I don't often write reviews but I think it's important to share when someone receives service as great as the service I received. I lived in Healdsburg for twenty years before moving to Southern California. I recently sold my car and was interested in leasing an IS 200t. I initially called a local Southern California dealership and shared what I was looking for. I am one to do lots of research prior to making a decision on something like a new car so I was very specific about what I wanted. Long story short, the dealership in Southern California lied to me about not being able to get the car that I wanted because of the time of year and then tried to get me to lease last year's model in a color that I didn't want. I decided to call Freeman Lexus and see what they could offer. When I called, less than an hour before closing on a Friday evening, Greg answered the phone. I explained exactly what I wanted. He was so friendly and helpful. He had exactly what I wanted on the lot and emailed me with lease terms before he left that evening. I couldn't have asked to get a more helpful guy on the phone. The next morning I called him to let him know that I'd booked a flight up north for the following weekend and would be there to pick up the car. I was so amazed at how easy he made everything. Nothing was a hassle and customer service was very obviously number one to him. I flew up on a Saturday evening and arrived at the dealership on Sunday morning. Greg came in an hour before they opened to meet with me and get all of the paperwork done, even though it was his day off! I worked with Ian in financing who was beyond friendly and helpful. He shared options with me and helped me to select an additional insurance package that was well worth the money. Bill assisted with showing me all of the bells and whistles on the car which keyed me in to all that the car could do. He was cheery and really great at sharing all of the cool features on the car. Even the rest of the staff, who had no interaction with me other than in passing, thanked me for choosing their dealership and made me feel as if they really valued all of their customers. I cannot say enough about Greg, Ian, and Bill. I would highly recommend this dealership to anyone looking to buy or lease a Lexus. I will be back in three years for my next lease even though its a ten hour drive for me each direction. If I could give them a higher rating, I would!
Though more than 50 miles from my home, my salesman Mitch, and the office staff at Freeman, made the drive more than worthwhile to see, drive, and buy the exact make & model used car I was searching for. If Freeman Lexus/Toyota has what you may be looking for, don't hesitate to call, be sure and ask for Mitch, and make the trip. You won't be disappointed.
I had a wonderful experience buying my new car at Hansel Subaru. I originally intended to get a used car, but when that didn't fit my needs, it was suggested by salesman Corey McGoldrick that I look at the 2017 Subaru Impreza Hatchback. Not only did that fit my needs perfectly, but it was in the same price range as the used car I originally came in to see. I love my Subaru and since buying it, many, many of my friends and acquaintances have raved about their wonderful experience as a Subaru owner. I'm happy to be in the Subaru family and look forward to many years as a satisfied owner.
Its pretty chill at NorthBay Nissan they really know how to make you feel welcome thanks to Guy at North Bay Nissan for taking the time to go through and test the vehicle that i had been searching for. thanks..
Shopped the 3 Nissan Dealerships, and North Bay Nissan provided the best customer service, and offered the best deal. From start to finish is was a great experience. Go see Josh Switzer--he was great to work with!
The process of buying from this dealership is fantastic. Everyone was extremely nice. We actually had fun buying our car. Joshua Switzer and team is funny and professional at the same time. Perfect experience.
I came into North Bay Nissan today for a quick check up on my car. My person wasn't here today so another gentleman named Josh assisted me instead. Josh was amazing! He helped answer all my questions. Even returned my car nice and clean! Thank you Josh. I'll make sure to look for you next time I come in.
I was just coming in to look!, till I saw a RAV4 that I fell in love with, Cris was very nice and helpful, he explained a lot of features and made the transition from looking to buying very smooth, I was able to get a good deal and a great financing. Thanks for the great team work Northbay Nissan team.
Thanks to North Bay Nissan I found my dream car!
The staff at north bay deserve 5 stars. They are extremely friendly, supportive, positive and most of all helpful. They didn't let anything stop them from obtaining my dream car. A big shot out to my sales representative Jerrad, he made my dream a reality. Thanks you so much Jerrad!
Thanks for the help Cris for finding a great deal on the car I've been wanting for a while, I'm really happy with my new Sentra is one of the best and nices vehicle I have own in a long time, I love the fuel economy and the way my car looks. Thanks again for the great service.
I have got to say that August 7, 2015 was the greatest most overwhelming, surprise of a day, with not a moment waisted or let down. Joashua Switzer, Max, Ben, The GM and truly the whole team that was at the dealership made a big dream come true for Me and the look on my 4 kids faces when I pulled up at the house the evening was priceless. It was such a pleasure to do business with these guys and I have been telling everyone just how great the customer service, care, concern, and thoughtfulness went in to making it possible to better my life and these kids life. Truly amazing. These guys blew Customer Service out of the water. Cant thank them enough!!!!!!!
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