Mr. David Lee made my car purchase experience a delight. From start to signing he answered all my concerns and accommodated all my needs. Truly a friendly home-oriented place of business. More sales personnel could learn from his customer service skills. He's an asset to the company... I will recommend him personally as well as the management staff... As a customer service rep myself for over 20 years, I am pleased and highly satisfied.
I recently purchased a 2017 Honda CR-V EX from Russell Honda. I can honestly say that it was the best experience I've ever had buying a new car. Everyone was very professional and I never felt pressured. In the past, I've had buyers remorse, BUT not this time. I love my CR-V so much! If you're looking to buy a Honda, I urge you to go see the folks at Russell Honda. Jimmy Landrum is the BEST salesman!
Russell HONDA ... Great place for Sales / Service / Parts . I repair a large number of Collision damaged Honda Cars. I rely on Russell HONDA in partnership to keep our day to day production flowing and to meet the High standards required to restore today's precision engineered vehicles. Thank You again , Matt Fowles / Russell / Sales, on our New 2013 Honda Accord Sport ... Thank You, Custom Auto Service Inc. // Auto Collision Specialist Since 1980
I've done business with Parker Audi since they opened and have been very pleased in product, service, and response to my needs. They know how to run a dealership and the results show it. Plus the Audi is the finest auto I've ever driven.
Tarik was great during the process of buying my Audi Q7. I placed an order and he kept me informed during the process until it arrived. He gave a tutorial on how to operate everything and is always available if I have questions.
The entire experience at Parker Audi was top notch from start to finish. Tarik Boughamrani always takes care of me, no matter the problem, request or complaint. He goes above and beyond to make his customers happy. Katie in the service department makes service a good experience and I always leave knowing I had the best service/treatment possible. Great staff- great cars!!
I was looking for a smaller car and something a bit more sporty. A friend recommended Parker Audi. I was greeted by Joe Madden. He was wonderful! I only knew a little about the Audi A4 and he explained everything and answered all my questions. The best thing he did was tell me the truth. I would have made a mistake if he hadn't. I bought the A4 and it was the best decision I ever made on a car. The purchase process was fast and easy with Joe doing the stirring. Ever since then, I've been able to call him if I had a problem and he helped right a way. It's a great feeling knowing you can contact someone personally and they can help.
Ben has always been very helpful every time that I have came in with an issue with my car. Whether it has been a tire replacement, wheel replacement, or regular maintenance, Ben has went out of his way to help out!
Mark M. Internet car sales found an awesome Hyundai veloster turbo for my wife, equipped with the exact features she wanted! He gave us a great deal on a super clean well kept used car. Dealership gave me top value for my trade. Great all around buying experience! Thanx again Mark M. and the Crain team!
Went to the dealership to test-drive a used vehicle. Salesperson was pleasant and helpful, but the car was overpriced. It smelled strongly of cigarette smoke, and the front light lenses were very cloudy, both reflecting inadequate detailing. I told the salesperson about my concerns and suggested those two issues might be remedied, especially for the high price on the vehicle. Also suggested that I was open to negotiating the price if the dealer didn't want to address those issues. No response.
I was very pleased with my experience. Mark Madison made my purchase as easy as possible and worked for me to get all possible rebates I could. They also went the extra mile to help me return my rental car the same day. I am very happy with my new car, a 2017 Elantra. It gets great gas mileage which was very important to since I drive 60+ miles back and forth to work each day. Thanks again!
As always the service department is friendly, reliable and trust worthy. My daughter's car needing servicing and although it is not a mazda the service department provided the same excellent care as they have provided in the past for my mazda. Because of the reliability of the service department my daughter plans on her next vehicle not only being a mazda but also purchasing from this dealership. They treat me with respect and have been honest in all my dealings with them. I have come to rely on Crain Mazda for all my service needs.
I purchased my car from this dealership and was and still am very pleased. However, on my first service visit I lost a little bit of love for their service department. I don't know if they were training new employees or it was just an off day for them but it took FOREVER. I decided to give them another shot bc after all, everyone has bad days.
The second go round was perfect and ha been ever since. People are always quick to jump ship but I'm glad I went back. I've been nothing but happy.
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