Stopped in at Mike Shaw while visiting the area from NYC to find a place to live. Just meant to test drive an Ascent but ended up ordering one that day. Despite my age, this was the first new car I was purchasing and the first car after 20 years of being car free. Alex V was super helpful with explaining the options ??? and that because of the options I picked it would take 8 to 12 weeks. When it looked like it might go a couple of weeks over, he kept me calm and the car (which is great) came in right at the 12 week mark. Great people. Low pressure. Excellent location for those of us north of Denver. You might have to bargain a bit for your discounts but you???ll also likely get more than the no-haggle places. Since it was my first time ordering a vehicle, I don???t know if it???s customary to offer a loaner in the meantime. They eventually offered but only after I whined a bit. (Again, I???m new to the negotiating thing so maybe that???s on me). Day of pickup, I was in and out of there in a flash.
RJ Seidel was absolutely wonderful to work with buying our new Subaru Crosstrek. He has followed up several times to make sure that everything has gone smoothly. Great buying experience!!
PS--This is the only dealer we shopped at because we bought a Forrester in 2016 and had a wonderful experience then, too.
If you want to be treated as a customer should, by true professionals, this is the place.
I have purchased seven new cars over the course of 30 years and this is the buying experience I will clearly remember most - for all the right reasons. My Sales Professional Dan Carne was not only a pleasure to deal with, but knew more about the vehicle performance, reliability and features than any I have encountered. No hard sales pitches, just information for respectful decision making.
AutoNation Subaru West has earned itself a loyal customer, and desevedly so. You will not be disappointed with this dealership.
We worked with Ryan Andersen and had an awesome experience. My girlfriend is a first time buyer and Ryan was very diligent throughout the experience. He ensured we remained within budget and had the insurance we needed to drive off the lot.
This was my first car buying experience and at first the car I wanted seemed out of my reach, but Ryan worked hard to get my price within budget. During the test drive he made me feel very comfortable and full informed me of everything I would need. Very satisfied.
WE WERE IN THE MARKET FOR A USED CAR, WE WERE NOT SURE WHAT TYPE OF VEHICLE WE WANTED TO PURCHASE BUT RYAN A. MET US IN THE LOT AND ASKED LOTS OF QUESTIONS TO DETERMINE WHAT TYPE OF VEHICLE TO CONSIDER. HE TOOK US FOR A TEST DRIVE IN THE SUBARU OUTBACK AND FORESTER AND HE WAS AMAZING. HE EXPLAINED THE SPECIAL FEATURES THAT COMES WITH THE VEHICLES AND ACTUALLY DURING THE TEST DRIVING SHOWED EXACTLY HOW THEY WORKED. NOT BEING A FORMER SUBARU OWNER THIS WAS EXCELLENT AND BY HIM DOING THIS HE PRETTY MUCH SOLD US ON THE VEHICLE. BUT WE ARE NOT IMPULSE BUYERS AND HAD TO GO HOME AND THINK ABOUT IT SO WE SET UP AN APPOINTMENT TO RETURN TO THE DEALER. WE WORKED WITH ALLEN S. HE TOOK US ON A FEW MORE TEST DRIVES UNTIL WE FOUND EXACTLY WHAT WE WERE LOOKING FOR. ALLEN WENT THROUGH THE SALES PORTION AND EXPLAINED EVERYTHING TO US IN DETAIL. WHEN ALL WAS SAID AND DONE ALLEN WENT OUT AND HELPED US TRANSFER OUR BELONGINGS FROM ONE CAR TO ANOTHER AND WALKED US THROUGH THE FEATURES AGAIN TO MAKE SURE WE HAD IT DOWN AND HELPED US SET UP SOME FEATURES WITH OUR CELL PHONES ETC.
WE HAD BEEN TO SEVERAL OTHER DEALERS BEFORE ARRIVING AT AUTONATION SUBARU WEST AND AT NO POINT DID WE RECEIVE THE CARE AND CONSIDERATION FROM THE SALES FLOOR THAT WE RECEIVED FROM AUTONATION SUBARU WEST.
I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY AND ANYONE ELSE FOR THAT MATTER.
GREAT PLACE TO SHOP FOR A NEW OR USED VEHICLE.
Rich, Len and Todd made the buying process informative, professional and courteous. We found the Subaru we wanted; it had just come in from shipment and the car was ready at the appointed time the next day for delivery. Rich walked us through the paperwork process with ease; Len did a great job pointing out the specifics of the vehicle from the technical perspective and Todd made the final paperwork process smooth and respectful. A great dealership. This is our second Crosstrek; the former being a hybrid version. Cheers to a very well staffed and efficient dealership.
Rich at Subaru Loveland was absolutely outstanding. I fell in love with a new Subaru Impreza, but I knew it wasn't possible to purchase. Rich worked hard and made my dream a reality! I can't believe it! He was very professional, friendly, knowledgeable and extremely patient. I would recommened him and and Subaru of Loveland to anyone looking to purchase a vehicle.
Stephen was very accommodating and helpful when helping my purchase my first vehicle. He took my budget into consideration, showed me all the options and found another option when one fell through. He was extremely responsive through text/email and was able to meet me at the dealership on his day off. He let me sit and think on a few options without pressure to buy. He made the process very easy and was super thorough. I would recommend Stephen and Shortline!
Jonny made the car buying experience welcoming and easy. He is so very personable and knowledgeable. He showed me all of the features and made sure I knew I could get back to him with questions. I was brought into the Shortline family. Thanks, Jonny! And thanks to the rest of of you who have reached out to me.
Jonny made the car buying process super easy, and I feel very comfortable working with him, he is friendly, and well imformed. I would definitely recommend coming here to buy a car!
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