Had to take my Subaru in for an airbag recall. First time I called to schedule, I was told upfront there were no loaners available in next 2 weeks due to so many responding to recall. So I scheduled out 4 weeks ahead, relating to the woman that due to my unusual work schedule, it would be impossible for me to rely on their shuttle service, which would not be operational when I would be able to pick up my car.
The day before my scheduled appointment, I get a call back from the same woman, who tells me that they can not offer me a loaner afterall but would be happy to schedule the shuttle service with me. I again try to explain to her that my work schedule does not jive with the hours of their shuttle service, and it wasn't an option for me to end up stranded at work without transportation. She either couldn't or wouldn't comprehend what I was telling her. And she gave me another run around about getting a loaner.
I still haven't had my airbag replaced and I'm going to call another dealer tomorrow. I'm willing to schedule around the realistic consideration that Colonial doesn't have enough loaners to offer more than a certain number every day. But they apparently aren't willing to work with me and my pain-in-the-butt schedule. But they sure are willing to send me endless emails and postal mail requests to trade up my vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Pleasant experience at Thompson Lexus Willow Grove
by R and S from Lebanon, Pa
July 28, 2018
We drove an hour and a half to visit this dealership. I called ahead of time and was greeted on the phone by Joe Troutman, a salesman at the dealership. He made sure the car was there and pulled it aside while we drove there. Once there it was a smooth process and we ended up buying a 2013 Ford Explorer in great condition. Joe even met us there on a Thursday which was his day off. Super new and clean Lexus dealership if in need of a Lexus.
I???ve been a customer of Miller Ford for around 10 years and have always been very happy with them for both Sales and Service! Today, I traded my Edge in for a new one and worked with Randy. He was very personable and attentive to helping me find exactly what I wanted and he was a pleasure to work with! Mike helped finish the financing process answering all of my questions. Mr.John McDonald is always the highlight of my visit! I look forward to seeing him and enjoy talking with him. Merry Christmas and Happy New Year to all of you at Miller Ford! Thanks for making the process pleasant!
My happy experience (I had a fear of torturous hours at a car dealer) with a happy 21 year old, a happy me (the Dad), and a happy sales person and front office was completed in 45 minutes. My son had shopped earlier in the month and had his eyes widened on a beautiful Blue WRX. My son had imported a turbo Skyline from Japan, and flipped it for down payment cash. He has his own money, is a good kid, an EMT, pursuing a career in medicine - he has seen and saved opioid related problems. I don't mind him earning his way to a new leased car he pays for with me as a co-signer. Damon (sales) was proactive and had the paperwork in advance, (accomplished through a few phone calls over the previous week) managed my insurance company (GEICO) lady while I was on a work conf call in the lot, Damon suggested the order of names on title & lease financing knowing that Dad wants son to get credit worthy and Dad be the finance safety net. Rich was at the front desk and was upbeat as were the folks around him. David the finance guy was quick and proficient. So far so good, absolutely no complaints. My son comes back in 2-3 weeks for the plates.
I purchased a Subaru from Lester Glenn in Toms River this past year. I was very impressed with their service department. An important part of my satisfaction was due to the service I received from Nicole Damiano, one of their Service Consultants. Nicole was extremely helpful, very pleasant, professional, and knowledgeable. She quickly starts the ball rolling on my service issues. She is the only representative I want to work with. Kudos to Nicole.
I'll make this short. It was the greatest car buying experience I have ever had! Absolutely fabulous! I would not consider buying a car from any different dealer or salesman.
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