Loving my 2017 Subaru Outback!
November 6, 2018
After months of researching vehicles, I decided that a 2017 Subaru Outback would be the perfect vehicle for my needs. In early August, I visited Crews Subaru and took an Outback on a test drive with Robert (in sales). Robert was helpful during the test drive and was able to explain all of the ???bells and whistles??? to me. I test drove the 4-cyl and the 6-cyl versions of the Outback. I went home that night, looks at Crews Subaru???s inventory online for the various Outbacks on the lot, and went back the next day to purchase. The next morning, I supplied Robert with the VIN of my specific Subaru Outback on the lot that had everything I wanted in it. SALES: The process of purchasing my vehicle was relatively painless. I was able to negotiate a fair price with Robert and Josh, the sales manager. Also, extended warranty options were explained to me, and I chose to purchase an extended warranty. TRADE: I was disappointed that Jerry, the used car manager, offered me 50% of Kelley Blue Book value for my potential Jeep trade. While I understand that they do need to make a profit off of my potential trade, there was no reason to offer 50% of KBB. Had I been offered even 75% of KBB value, I probably would have traded to avoid the hassle of selling my car. I chose to keep my Jeep; I sold it a week later on Craigslist for 99% of KBB value. Jerry???s lowballing of my potential trade FINANCE: Finance was quite easy. I believe my finance manager???s name was Al. He was kind, knowledgeable, and utilized a super-cool touchscreen table for the signing of all documents. Jason, the service manager, introduced himself to me before I left. SERVICE: There was a small cosmetic issue with my new Outback, so I made an appointment with service to replace the part. I came back a few days later for this service, bringing my Labrador with me as we were headed to the vet next. My dog is sweet and smart but also large, drooly, and shedding. While my dog and I waited in the customer service lounge, several employees came over to pet her, refill her water bowl, and offer her treats. I appreciated the dog-friendly atmosphere, although I felt guilty about getting her hair and drool on the floor (she???s a messy drinker). While I have only had a week of experience with Crews Subaru???s sales, finance, and service departments, all is well thus far. The 2017 Outback, of course, is fantastic.