Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
First Subaru owned - so far so good.
by TM from Lancaster, PA
December 31, 2018
Have always admired Subaru's legendary reliability and AWD, so it was an obvious choice when I needed to buy an economical AWD commuter for my wife.
My first service as a Subaru owner could not have been any better. I was greeted quickly, service was explained thoroughly. I had decided to wait in the lounge area and was pleasantly suprised that the service was completed earlier that quoted. Great Job!
This is my first Subaru and I love it.
by neila jean from Salt lake City
December 26, 2018
My Subaru has all that I want or need. I am very impressed with my impreza. She is easy to drive, safe and has all wheel drive.
Wonderful service from Christian and the team at Austin Subaru. I???m very impressed by the thoughtfulness and attention to detail. I???m so happy with my experience and highly recommend them.
Amazingly gratifying driving experience
by Papa K from New York, NY
January 12, 2019
Incredible car and value - loaded with technplpgy and safety features normally found, or as an option on expensive German cars. All standard equipment here. Great handling, braking, ride, acceleration and visibility
Extremely overpriced service; friendly customer service
by subaruowner from DealerRater.com
November 29, 2018
Service advisors recommended I get the 60,000 mi service on my 2017 Subaru and quoted ~$930 in August 2018. I saved up for the service, returned in October 2018, and final amount was $1,021.00. I drank the Subaru kool-aid culture-wise but am writing a review so others are aware that this recommended service is extremely overpriced and consists of potentially unnecessary checks/fixes. I wasn't consulted about what was necessary prior to the service - seems the service managers went through a checklist and didn't consider that some of the work wasn't necessary. That total included a tire rotation despite the fact that two weeks prior I had a brand new set of tires put on my car. It also included an inexplicable $80 shop fee and another random $35 repair request fee (I didn't request any repairs). Background on my vehicle is that it is in perfect condition - I was simply following recommendations from Subaru by going in because I had reached the 60,000 mile service. I did sign the paperwork so feel a review is the only thing left to do at this point - learned a lesson and will think twice before ever going back to the dealership for any kind of service. I recommend taking your car elsewhere if you need a regular service (or repairs for that matter) - there was no reason to spend that much on a regular check-up.
Subaru Makes A Solid Vehicle
by Denver2019 from Aurora, CO
January 6, 2019
This car meets all of my needs. I especially love the way it handles on the highway. It drives smoothly and is quiet. I love the Starlink system that links to my iPhone. For the value I feel that you get a solid and reliable car.
Everything went great. Second time buying a car from Danny Sosa. Great guy easy to work with. No high pressure sales tactics. Austin Subaru takes good care of me.
My first car
by Amanda from LAKEWOOD
November 18, 2018
I was going to be sure that if I could find a lifetime car on my first attempt at purchasing a car, that I would take full advantage. It looks new, drives great, AWD, and was at an amazing price for it's value. I'm glad I found this car.
Great experience with buying my WRX. John and Jeremy were excellent and made the stereotypically stressful car buying experience smooth and relaxing. Financing and warranty options were streamlined and I felt like I was being given the best options for me, rather than just having every possible additional charge pushed across the table.
Bought this car so I wouldn't have to buy again.
by Bern from Thorton, CO
November 12, 2018
I bought this car so that I wouldn't have to worry about buying again any time soon. Great mpg, safety, and AWD. Checked all the boxes for me.
The people here qas very helpful when I arrive to the dealer, they hace the car ready for me to do the test drive great customer service
Nice smooth ride
by Debbiemac from Carmel,NY
October 25, 2018
Love this vehicle, I bought it for my son who needs it to commute to college. I have managed to drive it more than he has. My family loves Honda’s my husband has owned a civic and an accord and I own a Pilot. I would Rather this because of smooth ride and all wheel drive
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Best car I ever owned, and safest
by Ocho1963 from El Paso, Texas
November 6, 2018
This car met all my needs with safety being first, then gas mileage, and finally comfort and looks, feel like a extremely safe when driving with starlink.
Brought in my 2014 Denali Yukon to trade for a new body style gmc. Found what I was looking for and they fixed all the issues I had with the vehicle. There was just one thing there were a lot of little things. Taillight, sunroof, headliner, interior carpet and a few other things. They were all addressed without any questions. They had the car more than a few days for the fixes and loaned me a car for the wife and kids while it was there. Very happy with salesmanship and service. Top notch! Will purchase again when I’m ready for a new truck.
Best ’family’ sports wagon for the money!
by JimfromWI from Milwaukee, WI
November 4, 2018
It was exactly what I needed for an infant. 4 doors, great safety rating and all wheel drive. It was still plenty fast and sporty. The only downside is the need for premium fuel. The gas mileage is as good as you’d expect from a heavy, close to 300hp car. The leather seats, heated wipers and rear wiper made it perfect for the colder months we have in
If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
Great value car for my college graduating son.
by OlDocJeff from Osawatomie, KS
November 19, 2018
Great value. Good mileage. Stylish. . .and its a Subaru! Our last 2001 Impress lasted 3 times longer than I expected so hoping to get same use out of this one.
I needed something better to drive. I heard of this place, I gave them a try. Sure thing as soon as I walked in there, I was approach by two young men who were very polite. I told them I was there to make some business with them. I told them my price range and what type of car I was looking for. It only took me about 30 minutes to decide what I wanted. As well the manager and owner Matt was very professional. I highly recommend this place and I hope that in the future I can be back for one more car.
Best all around car money can buy
by CV303 from Western NY
October 28, 2018
It does everything and is super fun to drive. Very reliable and great in all weather. Spacious as well. Would buy over and over again.
The price on the website was the best within a 250 mi radius. That's what caught my eye. Also full Car Fax evaluation available on the website so I knew what I was getting before I arrived. Then a completely no pressure sales process when arriving at the dealership. Gave me the keys for a test drive and left me alone. I will look here again for my next used car purchase.
Previously owned 2013 Subaru Impreza
by Mayko from Sheboygan, WI
October 18, 2018
I loved my previous 2013 Subaru Impreza. I was just upset due to the whole oil consumption problem. I just hope Subaru fixes this problem.
What great service!! Dan is the man! I know he was working hard to get me back on the road again. And they did!! I feel rest assured that if I need service, I will be taken care of. Thank you Dan, ceritified diagnostitians, and everyone in between!
by austinsamb from Chester Springs, PA
November 30, 2018
Good small family car. Wasnt as stable as I thought it would be on highways next to big cars. Maybe because it is a small car and the wheelbase is small.
This car is a story on its own. And finally, my son has the car that he would not stop talking about. Now....I could not have asked for a better sales person than Tom Henry. Not only is he patient, thorough, straight up and honest, he also sees thing almost to the point of being family. In all the years I have been purchasing vehicles from Hewlett VW, NO ONE comes close to a great sales person as Tom Henry. He is an asset to your company and he is honest. I wish car buying was always like the last two processed with Tom. Tom Henry goes above and beyond for his customers - Hands Down!
stylish and practical
by Mike and Jonda from Watertown, New York
January 7, 2019
I like the sporty look and the interior is sleek. the car is easy to handle and the trunk hold what I need. Its not so complicated which makes it easier to use all the devises it has for electronic convenience. it's a perfect fit for my 6 foot husband and my 5 foot height. My neighbor said I look slick driving it.
I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
Haven't been excited to drive a car in a while
by B&M from Suburbs
November 27, 2018
We search lots of hatchback models & makes and found the Subaru Impreza met most of our criteria. ( would have like it to have a turbo option for the manual transmission) The cabin is stylish yet practical & roomy. The hatchback space if perfect for the cargo we will be carrying. Love this car!
Promised a lot of perks when I bought the car, such as free starlink for a year and free door dent/ding repair for a year. The salesperson didn't give me the codes for starlink for about a month. Now that I'm trying to arrange the free dent repair, I'm getting the runaround, asking for warranty information (which I was never given or told about) and having to call multiple people, none of whom are available. Huge hassle.
It's OK but I miss my old Honda
by Meowcat from Newmarket
November 7, 2018
It's fine. I like the heated seats. But not enough pickup and there's persistent issues with rattling noises in the car. My 1997 Honda was not this bad! It handles well in the snow. It's reliable so far. But I wish I hadn't bought it.
I had an outstanding experience working with the entire Hewlett Team! Paul Britton was our salesman, and he was outstanding! Brett McCleney is Finance was also outstanding!
Best Car I've owned. Ill only own Subarus now on.
by LogDev from Spokane Wa
January 14, 2019
This is the best car ive owned. The AWD in the snow is magic and the comfy design inside fits even my biggest friends. Great for camping or trips to the lake. Tons of fun being a stick too.
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