Happy with my first Subaru!!
November 5, 2018
I was a Ford guy for 16 years, and there is nothing wrong with Ford, I just wanted a change. Reliability, safety, and fuel economy is what made me want to investigate Subaru. I can't say enough about the Sales staff at Gateway Subaru in Delmar. I live over an hour away, so I began an email conversation with Jim Porter. He answered all of my questions quickly, and in a professional and friendly manner. He is very knowledgeable about the product. After about a month of questions, I had a free afternoon, and on short notice, arranged for a test drive. He patiently allowed me to test drive a 2016 Forester, Outback, and an older Crosstrek (they had 2016s enroute from the factory)...all in one afternoon. I narrowed my choice to the Outback and Crosstrek, and went home that night to crunch numbers and think about it. Almost two weeks went by, and Jim was awesome...no pressure to buy, and still answered my questions and provided prices at my request. Then, just before Christmas, Jim emails me a video he made of the Hyper Blue 2016 fully loaded Crosstrek I had been "stalking" online...it had just been delivered to the dealership ahead of schedule...I was in love, and closed the deal the next day!! I chose the Crosstrek over the Outback because of my budget and what I wanted in a vehicle. I LOVED the Outback, but could afford a basic model, whereas the almost fully loaded (leather interior!!) Crosstrek fit my budget. Jim took the time to go over every detail of the Crosstrek with me upon delivery, and made sure I was completely satisfied...and worked with me until 930pm to complete the process! I had a great, low pressure, sales experience at Gateway, and would recommend Jim Porter as Sales Consultant. Everyone at the dealership was pleasant, and GM Wendy Schiavone took the time to meet and make us feel welcome. I can't say enough good things about Gateway!