I was very please with the review of why I was bringing my Mazda 5 in for other than regular service. Explained my unusual symptom of the surging of the engine when foot on brake. Service jumped in behind the wheel and amazingly enough car did it in drive and neutral, and we were on our way to a solution. Was told there would be no delay to search out a part or low staffing issues with getting the car done that day. And again I was a drop in customer. Got a call about other items that were required to repair or update on my 2012 Mazda 5 pushing 90,000 miles. All was pretty standard and one repair answered why I was hearing a popping sound. Only one mishap. Picked up car before closing on a rainy day, had had wipers replaced. Left the dealer in the rain in lots of traffic. Passenger wiper was excellent. Driver's side wiper sounded like the rubber was solid and just streaked. Got home and went in to make dinner and forgot. Next day went across town for an event and same issues with wiper. Star call to thank me for choosing them and I reported about the wiper. Received a how to possibly take care of the issue as some clay preservative may be on the wiper, xxxx may be on the window. My husband check the wiper and the packing plastic blade protector was still on the wiper. All in all very happy with service and how my car is running. Would have been funny if it wasn't a rainy day. That is the reason for 4 stars, would have been a 4.75 if possible. Simple mishap, but disappointing as wiper blades were very important that evening driving home on a dark and rainy night.
Fantastic car dealer, Luke was great. Price was so low I thought it could be a scam but was ecstatic when I learned how transparent they are. They did a full inspection before I submitted the final payment and took care of much more than I anticipated.
I just bought my wonderful certified preowned Nissan Maxima from Nissan Universal City. I really enjoy my car and I want to say my "thank you" to my sale person Zury and to the sales manager Mike Saklawe. These guys were incredible! Without them this purchase would not be possible - the car was really a bit too pricy for me, but Make was able to arrange for a very comfortable payment. Zury was very helpful and professional as well, there was no high pressure, but Zury made me feel very welcome, she made sure that I would find a car that I really like, she was able to accommodate my schedule and provide for a very smooth and pleasant car purchase experience. I would recommend this dealership to everyone . When you call there - don't forget to ask for Zury and Mike - you will get the most professional and ethical help in the industry! Thank you, guys!
Come visit Russell Westbrook and Ask for Christian!!!
by TonyJaime21 from DealerRater.com
December 2, 2018
Superior car dealership!! Christian, Jacob, uncle Joe, everyone went above and beyond. Incredible customer service. They won my business, we ended up taking home a RAM 1500 Limited and a Jeep Grand Cherokee Limited. Russell Westbrook has a great team that will take care of you. Thank you
Pacific Subaru treated us very nicely indeed. AND they have a caffe latte machine!!! We would have bought our Forester XT there -- if we had known it existed. It's MUCH closer to our home than where we bought it.
Through out the years we’ve purchased other new cars and the paperwork process when purchasing were long. Not with this purchase. We are first time owners of a Subaru and I was amazed in how quick we were in and out the door with our new Subaru! Thanks Milad!
Outstanding parts dept, service dept, and sales dept!
by Dave Clanton from DealerRater.com
May 8, 2018
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
I was really nervous about the whole car buying experience but the staff at Galpin made the experience quick and painless. I received the best deal and a car that was better then I dreamed. I would recommend Galpin to my grandma. I???m so pleased!!!!
MIKE FLORES! OMG! What can we say bro! You went above and beyond! Great guy, awesome truck, no hassle sale, you brought it to us and we signed the paperwork all in the comfort of our own living room! Easiest purchase EVER! These Guys are simply THE BEST! We'll definitely recommend them to EVERYONE we know! Ask for MIKE FLORES and you'll for sure get the best customer service! See you for our next purchase!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
They were so friendly and helpful. They were more concerned about helping me get a car rather than just trying to get a sale. They make sure you are completely satisfied before they let you drive away.
The first time we arrived at the dealership, my family and I met Jorge. He took us around to view different vehicles and explained the differences between the various models/packages. He was extremely helpful, friendly and patient with us during the process.
The next time we went back to the dealership we were assigned to Randy, because Jorge was out unfortunately due to a family emergency. We were welcomed immediately with a friendly smile and helpful attitude. My wife and I were walked through all the options available with an extremely transparent offering. There was absolutely zero pressure in making our decision and we felt very satisfied with our purchase of a new Outback in the color and options we wanted. Randy has a wonderfully positive attitude and exemplifies customer satisfaction with focused individual attention to the greatest importance.
Thanks again for an incredible buying experience to all staff at Subaru Orange Coast. We have already passed along contact information to our friends and family looking to replace their current vehicles. We are now proud owners of a Subaru and thrilled to be a part of the family. Subaru Orange Coast has undoubtedly shown us the Subaru Love Promise.
Best experience I could ask for. Randy made the process very easy. This was unlike any previous experiences where the salespeople are pressuring. There was no pressure here at all. And you know what? That's the right way to sell. I'm glad this dealership knows what they are doing.
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