Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
Met by a friendly and knowledgeable customer service representative. They completed the work in less time than quoted. Highly recommended service department! Extremely happy with this dealership.⭐️ ⭐️⭐️⭐️⭐️
I was hesitant about going to Honda Gallery after reading all the bad reviews on yelp, but I made an appointment with Tina to see the 2011 CRV advertised so I decided to go. Erick Joseph was the salesman I dealt with and he was wonderful. He could sense my ambivalence from the start, and although I kept asking him the same questions over and over he remained extremely patient and continued to go over everything with me until I was satisfied. I would highly recommend him to anyone looking to buy a car.
Hello. My name is Scott Fortunato, I recently purchased my 2016 Honda H-RV. I love my new car and am completely satisfied with my purchase. I???ve been in the market for a new vehicle for the past 6 months. It was a long and hard search to find my perfect vehicle and I was able to do that with the help of GIANCARLO GIOVANNUCCI and RICHARD A. CARTER. These two gentlemen are the best car salesmen I have ever encountered. They were very professional and embody great customer service. If I ever have to get another car, I will definitely come back to the Honda Gallery in Reading and deal with these two fine gentleman. I also will advocate to my family, friends and co workers to shop at Honda Gallery. Thank you very much and Happy Holida
I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
I worked with Jeff B, who was very courteous, patient and professional. He answered all my questions and there was no sales pressure at all. He took a great deal of time in order to explain all the features, bells and whistles of the vehicle. It was a relaxed experience and a pleasure to work with him.
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
This was by far the best car buying experience that we have ever had. David Moretti was very accommodating and had a great attention to the small but important details. He was very personable and certainly made us feel like we were talking with an old friend. We would highly recommend David and all of the Michaud TEAM to any perspective car buyers. (In fact, we have already referred him to our daughter and son-in-law!)
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Today, my wife and I picked up our new car at Planet. This is our fifth Subaru and our third Forester, plus we have only ever had one car at a time. Over the years, I had done business with another area dealership, but was urged by Carolyn N. (a couple of years ago) to give you guys a try.
I am very happy that I tried you guys. From Klaire in sales to Dave in finance, every person we encountered was great. You guys are truly unique and I look forward to working with you guys over the years. Thank you.
…. Oh yes - and the Subaru is pretty fab also ;)
I have never bought a new car in the US but have been well aware of the challenges and mythology surrounding said endeavor — all of which were quickly confirmed the instant I was pushed through the front doors of two Subaru dealerships - So a couple of weeks ago we broke free from the gravitational pull of the “Atlantic nebula”, took a wide birth around and away from the blackhole better known as the “Quirk-effect” and plotted a course to Planet Subaru.
Planet Subaru - It is obvious to us that you value both your employees and customers. Everyone we met in the sales Debt, Dave in finance, the service desk and the customers by the coffee machine … where all simply smiling - chatty and relaxed, and from our perspective that is all that was required.
Dale - Beth and I are so pleased with having met and worked Derek and Milo - intelligent, funny, patient, knowledgable and a great sense of asking the right question and the right time ……… and that was just Milo ! Both Derek and Milo are indeed assets to your company.
My only complaint is the ridiculous long services intervals as 6000 miles is way too long to wait to drive up to Planet and absorb some more of your positive and relaxed energy. I will be up sooner than my scheduled service decrees - no doubt !
I am not sure what you raison d’être is but … “bloody well done" and keep at it !
Kindest regards and heartfelt thanks.
Lawrence, Beth and “Aretha Franklin" ( ….. Beth’s new Subaru)
My lease will run out in a few months and saw that prices were quite good at this dealership. Dealt by email only. Very helpful and advised to wait as I would indebted on the lease if I broke it. Very honest and helpful in my opinion.
I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru:
I have had a number of positive interactions with Andy over the last couple years and every time I come into the undealership he greets me by name and with a warm smile. He is such a pleasure to interact with and one of the many reasons I continue to service my vehicle at Planet. I have never met a more genuine team of service professionals in my life and Andy is a shining example of this. This morning’s visit to Planet was another example of Andy welcoming me to Planet regardless of whether he will be coordinating my vehicle’s service for the day. I really appreciate that and feel so valued for my business with Planet. He is a true gentleman!
Allie welcomed me into the undealership this morning for my scheduled 60,000 mile service. She was, as she always is, very welcoming and friendly. I always feel like I am leaving my car in very capable hands. Allie takes the time to clearly explain the details of the service and makes sure I am fully aware of every important detail. Later this morning she contacted me to advise that my driver’s side front tire should be replaced due to a puncture on the sidewall that I was unaware of. She suggested that an alignment be completed as well with the replacement of the tire and also provided a clear service recommendation for fuel injection service. I was so impressed by how knowledgeable Allie was and how accommodating she was with the use of the Passport loaner vehicle.
Since purchasing our 2015 Subaru Outback, I have been a fan of Planet Subaru. From Sales to Service, my wife and I have been treated like a valued part of the Planet Subaru family. It is because of the unprecedented level of service from people like Andy and Allie, that we will continue to service our vehicle at Planet and plan to purchase many more Planet Subaru vehicles in the future.
My husband and I planned on trading in our leased Toyota truck with the intention of leasing another vehicle. We planned on "looking" around, but after speaking with Glenn, he made our visit comfortable in a manner that we did not feel pressured. Glenn understood that this was not our first time in a car dealership and therefore, we knew what we wanted regarding price, etc. He respected that and addressed our requests in a straightforward and respectful manner. As a result, we leased a car during our first meeting.
I had a very good experience at this dealership. The salesman, Glenn Dowling, did a great job! He is friendly, personable and helpful. I really appreciated that he wasn't pushy, like a salesman that I encountered at another dealership.
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