Kendall Kile ??? He???s in a League of his Own!!
November 6, 2018
If you are in market for new/used car ask for Kendall Kile. I am a female buyer from out of state, who was searching for a specific used car. Saw one on the Olathe Toyota website. Noticed the MANY positive reviews on Kendall. Emailed dealership to check if car was available, requested for Kendall, and voiced a concern since website stated dealership experienced a recent hail storm. I received a response advising it was Kendall???s day off, but they would forward my inquiry to him. I was in no hurry, since I was calling from St. Louis, MO (3 ½ hrs away.) To my surprise, I noticed I missed a call. It was Kendall and he left a message and sent me a text introducing himself and disclosed that car was on the lot during the hail storm. He offered to go to work, even though it was his day off to check what kind of damage the car sustained, if any. I replied that he did not have to go in on his day off, since I was calling from out of town. He texted, if he did not get back w/ me that day, then it would be 1st thing in the morning. Well guess what, Kendall got back to me the same day, advising car did experienced minimal hail damage (4 dings that could only be seen if you were eye level to the car) and sent me pictures. I let my husband know and he was not interested due to hail damage. Asked Kendall what is best price on car considering hail damage to see if it would persuade my husband differently. He came back w/ price. My husband still wasn???t sold, but agreed contingent on personal walk around, getting an estimate on hail damage, possible pre-purchase inspection, and planned for our drive to dealership. Kendall then mentioned they have someone that could assess hail damage under correct lighting. I figured it wouldn???t do any harm. A couple days later, Kendall asked if I could call him. I thought oh no! He said the assessment came up w/ a few more dings that he didn???t initially see, but said dealership agreed to do paintless repair at no cost to us, if I were to agree and we did. The weekend we were due to drive in had a forecast w/ a lot of rain and flash flood warnings throughout the state of Missouri. We still decided to go and joked w/ Kendall to look for the couple arriving by boat. Upon arrival, Kendall greeted us w/ a warm welcome. He thanked us for driving in and didn???t want to waste anytime since he knew we still had a drive home ahead of us. All was good. Could not see any hail damage. Dealership not only was able to beat my credit union???s interest rate, but also at a longer term. They initially offered an extended warranty at 5yr/100k mi. but then came back and said could extend mile terms to 125k at same price, since car had less than 12k miles on it. We were in and out of there in no time. As I was leaving, Kendall knew I was nervous about driving my new car home in the rainstorm. He made the suggestion to me to avoid large puddles and for me to drive in the middle lane as opposed to right or left lanes, because there is better water drainage from the middle and will help prevent hydroplaning. LAST, but no least, he asked if I would text him to let him know that we made it back to St. Louis ok. That summed it up???Kendall is truly a straight shooter, genuinely honest young man. I didn???t think those words could be in same sentences describing a car salesman. Can???t thank him enough for making this deal seamless. I would drive the 7 hours again, roundtrip, to buy my next car from him. Thank you Kendall!!