Unbelievably Awesome Service!
November 6, 2018
I've used this service center since the Air Force moved me to Dayton in 2013. They've always been friendly, fast, and reasonably priced. However, last weekend they outdid themselves. I got a nail in my tire with a slow leak the Thurs night before heading out of town for the weekend. I dropped my truck off at the service center that night expecting to not be able to get my car back until Monday morning. Friday morning I called the service center to make sure everything was okay. I explained I was heading out of town for the weekend it would not be able to pick the truck up until Sunday but since they were closed I would have to wait until Monday. The customer service agent worked with me so that I would be able to pick my truck up on Sunday instead! As we closed our conversation I asked if I could go ahead and pay for the repair Now using a credit card over the phone and she told me that there would be no charge for the repair whatsoever. Wow! Not only did they fix the tire for free but they went out of their way to accommodate me picking my truck up on Sunday. I have always used Toyota service centers since I bought my truck in 2009. They've been good, but not this good! If you are in Dayton, Ohio and have a Toyota that needs service, or are looking to buy a new one, I definitely recommend coming here!