by Lisa's Black Sand Pearl Toyota from Richmond, VA
April 1, 2013
Buying a car at Haley Toyota was an excellent experience. Every other dealership I went to in the metro-Richmond area did their best to prey on what they thought was my car buying inexperience, probably because I'm a single female. Everyone in the dealership was respectful, and I never felt manipulated or coerced. The following people were especially wonderful, with Business Manager Michael O'Hehir leading the way. Rand Hargrave, Sales manager, and Matt King were a close second, with Walter Ford right alongside them. Prices were beyond reasonable. Customer service was outstanding on all levels. Must visit this dealership before purchasing anywhere else!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
A very simple straight forward process. The entire team from start to finish was well organized, experienced and very cordial. They have refined the entire process from start to finish and kept it simple and streamlined. I couldn't be happier!
CarLotz sold me a 2015 Honda Civic. Jarratt, the salesman, was straightforward, knowledgeable, and provided great service. The car itself is clean and in good condition. No pressure sales tactics or shady negotiating. It was a great buying experience.
I tell you the truth these guys are legit. If you don't want to get ripped off, if you want a quality car and want to deal with people who actually keep their word in this day and age, Northbrook Auto is the place for you. I recently purchased a Ford Xscape 2008 from Northbrook after my Ford Taurus was totaled( which I also brought from NBA) When I decided on the Ford Escape, I asked if I could have it looked at by my mechanic they didn't bat a eye they answered yes (I am a woman who knows nothing about car's but how to drive them.) I Loved that; first because it let me know they had nothing to hide and secondly because they fixed want was found to be in disrepair at cost. (I have to mention that I had gone to another local used car dealership and asked for the same privilege and they declined to allow me to have a mechanic look the car over.) They didnt fixed ever little thing but the important things. I could go on and on about but I'll just end with Northbrook Auto is a Quality Used Car dealership.
Appointment was at 4 - did not leave til 6:30 Answer about heating system to technical so I was unable to conprend and walked away Charged different price then quoted Usually give you a quick wash. Was never asked not was done
Matt made this cross country purchase smooth and effortless!!! The transaction was so much easier than I had thought it was going to be. To buy a car in Virginia while residing in California...smooth process!!!! Daughter was so surprised!!!!!
Excellent suggestions of preowned cars to choose from. Very professional and helpful. I would recommend this establishment when looking to purchase your next vehicle. They worked with me to get financing approved.
Parrish Ford is the place to buy your vehicle in the Richmond region. Experience a professional and laid-back, down-home dealership. This is how buying a car should be, no pressure, no gimmicks and the only place around that doesn't charge the infamous "processing fee." JB Hodges was great to deal with and got us what we wanted for a price that beat every other dealership.
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