Let me be very clear in this review I had gone to every dealership, Car lot, financing location and credit union desperately searching for someone to help me, a single dad just trying to get a vehicle to be able to pay the bills and safely transport my daughter to school, daycare, and to her mothers but I received every run around and scheme imaginable that would benefit the salesman not me the customer. That’s not customer service.
That was until I went to Auburn Honda! I was skeptical but the initial reassurance and comfort given by salesman Donovan Buttram was such a drastic change I knew something was different about them. Now my terrible credit had stopped me before from getting a car but not with this guy! He was positive he could get me a vehicle and a good one at that. A few hours and one test drive later him and his finance team got me onto a BRAND NEW 2017 Honda Civic LX. I drove off the lot with tears rolling down my face in utter disbelief.
HUGE THANKYOU TO EVERYONE AT AUBURN HONDA AND A SPECIAL THANKYOU TO DONOVAN! You all just made my life reach its potential to not just survive but thrive.
I want to thank david, tom and donovan for getting a new civic type r for me. There was a mark up but they were straight up with me since the very beginning no surprises like ive heard other dealers doing. They were nice, helpful and gave me a great experience even though i am an out of state buyer. Thanks guy so much!
I had contacted another Toyota dealership to purchase a Tacoma through the Costco Auto Purchase program. After about a week of waiting for the dealership to find a truck for me, I contacted Auburn Toyota and spoke with Mark Neumann. Mark was able to find me a truck within hours and had it deliver to his dealership the next day. That was awesome. The purchased went smooth and was a very good experience. I would highly recommend Auburn Toyota and Mark Neumann for any auto purchase you might have!
Mr. Jake Mccallum was my service adviser for an annual Magnashield. He was very professional, friendly, intelligent, great sense of humor and I thoroughly enjoyed dealing with him. By the way ,the Magnashield came out fantastic.
I recently had a check engine light come on in my Tundra. I drove it straight up to Auburn Toyota and Jake Mccallum reviewed the issue and made room for me to bring it in the very next morning to deal with it. We ended up bringing in our Sequoia that same day to get the regular maintenance done at the same time. Jake was very courteous, proficient and got me in and out quickly.
Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
Amit was an excellent salesman. I would like to say thank you for helping me get into my dream truck and making the process hassle free and enjoyable. After some bad experiences at other dealerships I was very wary of car shopping but I couldn???t be happier with my service at Future Nissan of Roseville. Thank you again Amit for being so professional and helpful!!
Exceeded expectations from every aspect. Initial contact through test drives and car selection went super smooth. We then waited for the car to arrive and after a final check decided to purchase. What a great experience with a mellow atmosphere all the way through. Thank you Shingle Springs Subaru. My first Subaru. Looking forward to the years ahead.
I wanted to let you know about the TOTALLY WONDERFUL experience I had 09/25/18 purchasing my second car from your dealership in Shingle Springs. I had done some research on the vehicles I was interested in and felt well prepared for my car shopping trip. Before I left work I???d emailed the on line sales department for a couple of quotes and headed up the hill. I was greeted by a salesperson who was friendly and polite and when I told him I???d requested some on line quotes he immediately went to find Daniel. First off, I was excited to see the on line prices were thousands cheaper than the advertised prices. I was already winning! Daniel was professional but in a personable friendly way and he showed me everything I wanted to see, even offering to go get the cars so my daughter and I wouldn???t have to walk. I fell in love with the 2018 Impreza 2.0 hatchback that I???d requested the online price for and took it for a test drive. I LOVED it! I felt no pressure to buy as the online price was good for 72 hours with 500.00 deposit (as long as the car didn???t get sold to another buyer) and offered to put the 500.00 required deposit to hold it while I did a little more research. As I pulled out my checkbook to write the deposit, Daniel said ???I can see you really love this car and I want to put you in it today. How can we do this???? I told him the bottom line was money and I wanted a car payment for 5 years and under 500.00 with a 100,000 mile warranty plus only had a minimal amount to put down, etc. I thought I was asking the impossible. He disappeared (maybe to go talk to you, as you passed us leaving the building while he was showing me the features on my wonderful new car, he told me you were involved) and came back a few minutes later with a deal better than I???d imagined. SOLD! Off to the finance manager Paula. I was prepared for a hard seller like the gentleman finance guy I had 5 years ago, but no! She was super friendly and easy going and I liked her style so much that I bought the CILAJET as I really felt like she was interested in me and had my best interest at heart when offering it. She was amazing as she continued to chat with us while multitasking the tons of paperwork required for the purchase. She never lost her smile or good humor. You have a real gem there. She???s a keeper! Paula passed me back to Daniel and he proceeded to try to teach me all the really cool stuff that my car can do. He was patient and let me interrupt to ask questions while still guiding me thru all the bells and whistles. Even offered to come to my house if I couldn???t get the garage door opener to pair with our home mechanism. This is my 5th brand new car purchase in my lifetime and I???ve never had a better experience. I want to also mention how fabulously I???ve been treated by both Jan and Mason in the service department. This is how you make customers for life. Keep doing what you???re doing.
Excellent experience br Tom Team Leader and Justin tech supp
by Dave from DealerRater.com
September 19, 2018
Great experience and great people. Only wish Tom was still selling Vienna dogs! Found exactly the car we were looking for at a reasonable price. However the dealership should had matched the price of my trade in that was offered by the Subaru dealership in Roseville. It was 200.00 below of the Autonation dealership when I was told ???they all use the same 3rd party???. I feel I???m owed $200.00. Overal though a great experience. Would definitely shop there again........
At the 6000 mile service, Claire Barnett gave me an in-service for my wife's 2018 Subaru Outback. She was excellent--very patient and very thorough and knowledgeable. It was a pleasure. She took as much time as I needed, and it never felt rushed. She is a definite asset to the dealership.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.