Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
I found this car online and Kendra called me within 15 minutes after my request about availability of this highly sought after car. We texted and all my questions were answered including pricing. I went to see the car later that day and Josh brought the car into the garage bay out of a nasty rain storm so we could look at it. We quickly came to agreement on what I believe is a good price, and Barry went through the financing without trying to push a lot of ???adders??? and we wrapped things up. Great team to work with!
Great dealership. Worked with Charles Pithis to purchase a Golf . He was knowledgable and friendly. No high pressure sales at this dealership. Full transparency from start to finish. Other VW dealerships in Eastern MA were less friendly and kept switching the numbers around. Would highly recommend visiting this dealership. Kevin M
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
I needed to downsize my vehicle. I checked on line a found a certified vehicle which appeared to meet my needs. I visited the dealership, viewed the vehicle ,talked terms and 20 minutes later the deal was done. A great experience. Having bought over a half dozen vehicles and having them serviced at the dealership I was confident in my choice. A cordial and helpful staff .
Mike's attention to detail made it a great experience
by Maddy from DealerRater.com
December 5, 2018
I don't even live in New Hampshire state. I was visiting a friend of mine, for a birthday party & since I was in the market for a Accord ; my friend suggested we take a quick look at the dealership that was just two miles from his place. I was greeted by one of the managers & handed over to Mike. From the beginning he was very open about the pricing & what he can sell the car for. The fact of the matter is he called on the phone another dealer I had seen earlier, to compare the charges with me listing in, never seen anyone do that before. If you known what exactly you want & have a fair price in mind, my two cents is these guy will most of the time meet it or beat it. Thanks Mike for all the help. Happy Holidays to you & your family.
Louis made a VERY stressful experience for me so much better. He is funny, supportive, knowledgeable and EXTREMELY PATIENT:) Overall great experience. I love my car and plan to come in for a 1 on 1 info session soon to learn even more.
Everyone at McLaughlin was so helpful and nice the entire time. From Doreen in sales to Keith in finance to Dan Adams; it was a flawless experience. I decided to order a new 2019 and they kept me updated along the way. Did my finance over the phone with them so all I had to do was come in and sign the purchase agreement and I was out the door. No one pressures you here and offers guidance when asked. I???ve always had ???okay??? experiences at dealerships but this completely surpassed my expectations. I can confidently say that I will be back for my next one and will continue to recommend them!
The sales manager and staff were cordial. I dislike car buying because it’s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.
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