I had the best car buying experience in my life! I called multiple dealerships to do some research on getting the best deals for a car and leasing options. By far, Russell had been the best! Not to go to deep into it but I felt other dealerships were giving me the run-around. He went above and beyond in my opinion to not only get the car that I wanted but for my needs as well. All the interaction was done by phone. Being that I've never done business with them before, I had so much faith in Russell that I drove an hour to make sure they had my business; I live in Fontana. They will definitely have my business again as well as any referrals! Buying the car from them potentially saved me hundreds if not thousands, and I can't imagine what would happen if I took my business somewhere else. Abay, the finance manager and the team over there were awesome as well! Loving my 2018 Crosstrek!
It was two days before Christmas, on a Saturday night and near closing time. And not once did we feel pressured. None among you gave off a vibe that perhaps you'd rather be home with your family, Christmas shopping or just out celebrating.
No, William Huynh and everybody there were with us, attending to our obvious need. (You should've seen what we drove up in!) And you showed us that you cared.
You folks will long be remembered by me and my family. And you can be sure that we are grateful for the opportunity to have come to know William Huynh and Timmons of Long Beach as our dealer of choice for our car buying needs. We are very happy indeed; and will be rather vocal to our family and friends about it.
Again, Thank you so much.
We bought a new Impreza for my wife; Lori Fleener, Internet Sales and Olivia in Sales were exceptionally helpful and made the buying process enjoyable. We found the car we wanted and every employee we came in contact with during the purchase were very helpful and pleasant.
We definitely recommend McKenna Subaru and thank all of the employees who helped us with this purchase.
My son and daughter in law brought my car in for the 10k oil change, while I was babysitting my grandson :D Carlos ran a diag. test b4 they left and told them it looks like the battery was recalled and needs to be replaced at no charge. They also picked up the car and it was washed inside and out with great detail to the inside windows and vacuumed and my daughter in law was so impressed, she told me how wonderful they are there and she cant wait to get her next car there! :D
I know why this is my 3rd car from McKenna in HB but it's great to hear that my kids see the exceptional customer service as well! :D
I went to get a car from a McKenna Dealership because of his reputation. His sales force did not disappoint. I felt like I got the car of my dreams within the price I could happily afford. I lease. Part of the appeal was all maintenance and service was included. I thought, "Okay, we'll see!" And I have.
McKenna Cars.com Service Center is a 5 star experience all around. Warm and inviting atmosphere. You know: Coffee, donuts, water, Wi-Fi, and a comfortable and clean waiting area. Professional interactions with EVERYONE. Service Manager and his staff took GREAT care of my car and me! I will always lease from McKenna because of the great care I receive.
This is actually my second time buying a car from this dealership. The first time was almost 12 years ago. I have to say this time was a better experience. I felt really taken care of while working with Olivia, and Lori too. The finance ladies were also very nice.
Tina Marie explained everything about the car on the day I picked it up - which was quite helpful!. I have no complaints! I very much appreciated the friendliness and sincerity that was extended to me throughout the buying process. Olivia is very down-to-earth and patient. I trusted her honest opinion, which ultimately led me to purchase my car (which I love!)
Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service.
I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the same salesman for both as I knew he understood I don't have a lot of time. He was so knowledgeable about all the cars and cars in general.
Although we could not "fix" the issue, I must tell you how great it is to interact with everyone at Pacific VW. Michael Sandoval immediately greeted me when I pulled up. When he went to bring my car to the back, Jonathan Rodriguez greeted me quickly and handled the paperwork and shuttles. As always, everyone here is courteous, professional and attentive. Michael was the first person who helped me into a new lease in 2016. He saw how distraught I was with the repair estimate and handled things right away. He was never pushy or sales-y. He was relaxed and engaged, interested in finding the best options for me. I hope Michael, Jonathan and of course Nancy continue to be recognized and rewarded at VW. I'm blanking on the shuttle driver but he was terrific as well. Happy employees make such a huge difference in the success of a company.
It has been a while since Jonathan Rodriguez handled a service request for my Beetle. He is my absolute favorite! Service is always busy and Jonathan is popular. I have been a customer over 12 years and there is no guarantee you will hook up with the same service associate. It was a pleasure working with Jonathan again. This was a simple left-rear bulb outage, however, it was caused by a burned-out socket. As always, Jonathan explained the problem, repairs, costs and time duration. The issue was resolved and I was on my way, confident my vehicle received high-quality service. Jonathan has that special touch that makes servicing your car effortless. Thank you Pacific Volkswagen for recognizing exceptional individuals like Jonathan Rodriguez and having them on your service team.
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