I have a 2009 VW CC which recently had the EPC light turn on/off randomly during times of idle. I called VW Cerrritos and spoke with Spencer who explained what could be the possible causes for the light turning on. He recommended I try to replicate the problem before bringing the car in if it was safe to do so, this would prevent me from losing money if the problem didn't show up during the diagnostic. I decided to purchase an affordable OBDII reader that worked through an app on my phone and was able to retrieve a code for a camshaft sensor. I told Spencer my findings and got an appointment set up for the next day at 8am. The car was diagnosed quickly and was back to me the same day of drop off. This process included diagnosing the problem, calling the warranty service for an "OK", repairs, and waiting for the warranty to send payment after the repair was done. I'm not sure were the Camshaft sensor in my car is but that is a quick turn around considering all parties involved. I was provided with a ride home after drop off and a ride to pick up my vehicle which really made things so much more convenient. If a 6th star was possible I would just for the customer service alone. I thank you again Spencer and all the service members involved for taking care of my VW and giving me peace of mind.
Honestly didn't think I would drive off with a new car. My sales guy "Allen" was great and made my experience fun. His manager worked out a great deal for me to get approved. I also made a trade in, they really went out thier way to satisfy a customer. I'm happy and blessed with my 2017 KIA OPTIMA HYBRID ¿ Thanks
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