Volkswagen for Sale in Emmaus, PA

The service was suppose to include checking all fluids, tire pressure, and etc but instead the service writer asked if I wanted those things done (and that it would take more than an hour). Last I checked, it only takes a few minutes to check windshield washer fluid and make sure the tires are inflated perfectly. The service was originally for a factory recommended ???ECM Programming.??? My question, if you???re trying to improve your customer service, why wouldn???t you just perform a courtesy fluid check (after all you had the car for an hour)? Strangely, the R/O says it was performed

Family owned business that is clean and well organized. Service is great and personnel are friendly. Been going there for years and know most by name. Prices are reasonable.

Was very happy what???s the deal that was worked out. They were all very easy to work with and was very Comfortable knowing I got an honest deal. Thank you very much

found other areas of concern while diagnosing so provided a loaner immediately and worked with me to keep disruption to a minimum. very thorough and flexible and offered communication via email, text and phone messages, impressive

I have had my car for almost a year and have had absolutely zero issues with NPVW. Matt is a very helpful salesman and was able to get everything together without issue and Ken is great to deal with when the car needs to be serviced. Great employees and no pressure atmosphere.

I first inquired online about a CPO Jetta that was on the lot and was in contact with Shawn. He was quick to answer any questions I had about the car, and was patient with me while I considered other options. Shawn was off the day I was able to come see the car, so I worked with Michael. He was able to answer most of my questions and help me along the process with great patience. When he couldn't answer a specific warranty question, he was able to get an answer from another staff member for me. As a fairly new member of the team, I hope to see him around for a while. He was also in contact via email after the purchase to see if I had any questions. I will note that the tire pressures were low and set off a tpms light the morning after purchase. A minor inconvenience, but should have been caught on final prep.

From walking through the door to getting updates and checking out----great people and great service. I always refer people to them! They are excellent!

Guys were great to work with stayed late to get us done As we live 3 hours away went through all the new options great job

My car was in for a manufacturer recall to upgrade software and to investigate a slow leak in one tire. When that tire had to be replaced, North Penn sent me home driving on the spare until they could acquire the proper tire. Later that day, they alerted the tire had arrived. I returned and they remounted the tire to the car. I was on my way in less than 30 minutes.

Tim went out of his way to make our car buying purchase as easy as possible. He was extremely knowledgeable and highly personable. He helped us get exactly what we wanted without trying to push anything we weren't initially interested in; yet made educated recommendations to give us the most bang for the buck. My family and I have purchased from Tim at North Penn several times and have always been pleased dealing with Tim. Highly recommended! Jason was was very friendly and easy to talk to when going over the finances. Just like Tim he was extremely knowledgeable and never tried to push anything extra on us. He gave us the details and his recommendations then allowed us to make our own decisions. He also threw around the occasional joke to make us laugh and make finances fun. Loved our experience with both employees and the NorthPenn dealership as a whole!

Great experience all around Paul Drake was awesome as well as Sarah. I cant believe the patients they had . I would recommend Lehighton Kia to everyone I know . ?????

This was my fourth Kia that I have purchased from Lehighton Kia. Each time the staff has shown they do care about their customers. I will be returning.