I was stunned that the overall dealership score on Cars.com was so low. I bought a new 2017 VW Passat here at the the start of March and even with the credit challenges I presented the sales team was able and willing to work with me on getting me into the car I wanted at the terms I agreed to. They had my deal lined up before I walked in the showroom on Friday and in only a couple of hours I was driving home in the new car.
The only thing I dinged them for on the buying process was the support staff did Federal Express my financing to the wrong bank which did lead to a few days of delay. But other than that minor blip these guys are amazing.
Everyone at the customer service desk in repairs goes above and beyond. When they say the car will be finished at a certain time , they are always on time. They treat us kind even when we are frustrated and help to find the best way to solve our problem. It is always a pleasure to go in for service.
I went to the everett pignataro and was immediately helped by Dave. I went there with intentions to just look at a car however I needed up buying one and I'm so happy! Dave took time and sat down at the computer with my dad and I to show me options then took me out and let me look at each one. He was very efficient and once I decided which car I wanted he made the process fast! Him and Kathleen made sure everything was explained very well to me and made it a priority to be efficient and thorough! My experience was great. Thank you!
After a diagnostic test on my 2006 VW Rabbit it was discovered I needed a secondary air pump replacement. 2 of the hoses were split really badly. Upon replacement of these It still wasn't operating up to standard to pass my emission test. Further investigation revealed a fault for the map sensor. Part has been ordered and I will be notified when it comes in. As always, I am treated with respect and kindness by all the staff, from Michell at the front desk, to the shuttle drivers who return me home and pick me up again to take me back to the dealership. I have NEVER had any issue or poor experience at any time in my 9 years of service with the company. The 3 young men at the service desk, Jeremy, Trevor, and Gledjen always treat me with like family and seem happy to see me whenever I come in. I feel I have a good rapport with everyone. We kid and joke around with one another often and it feels like family. I highly recommend Pignataro to my friends, family and pastor of my church. Keep up the good work! I'll keep coming in.
My drive into the dealership started with a fan that did not operate either in ac or heat. I also had a error message on a intake manifold. So since I had over 105,000 miles talking with the service department they suggested that I replace the timing belt now rather than later and run a chance of it breaking. The service department did a great job of getting this job done quickly and within my budget. The only glitch came with the breaking of a plastic part that they quickly replaced. What makes this service nice is not only did they work within my budget but they also took the extra care to get it done on time. It was very nice that they did not just say hey this part was broken and it will cost you $$$ they owned up to their mistake and fixed it without any hassle. That alone would of retained my patronage but their entire team works hard to make any service a friendly, on time and enjoyable. I hate to use the word enjoyable with car repairs but the customer service and professionalism makes the experience so much better than you receive anywhere else.
The service was superb with my very special accolades to Trevor who was charming, helpful, and able to snag me a Beetle convertible as my loaner on a 75-degree, sunshiny day! And all this at no charge! In addition, while leaving the store, I stopped by the loan officer's (don't know her name)desk and asked a question about my current lease. She was extremely helpful and I feel much better about my lease agreement since having spoken with her. Thank you for your fine service. Looks like you may have a life-long customer!
I scheduled an appointment for my 120k maintenance. The service person let me know I had it done during the previous service and all I needed was an oil change. To me, that shows the integrity of your dealership and service department! My TDI Jetta has over 120k miles and is still running like new. Service called later to recommend a cooling system flush and I agreed. I was given a ride to and from work. Service was excellent as always! Thanks.
This dealership was top notch! Josiah and Mike went above and beyond to get us a deal that we would feel great about when leaving the dealership. The gave us our options as far as negotiating, but never pushy what-so-ever; which was a great change from other dealership experiences. They followed up with us step by step, and make it a fantastic experience. Lisa, the finance manager was also a pleasure to work with. She was very informative and also didn't push us into anything we weren't comfortable with. I would love to have a chance to buy from them again in the future!! Highly recommend!
I recently bought an Audi A6 from these guys and I was really surprised how easy the whole process was, from start to finish. When I first came in to check out the car, the sales guys didn't attack me like most dealerships. They were really kind a helpful, they are also super laid back about test drives, which I loved! After I came back to buy the car, the process was really fast and simple. I also enjoyed working with the staff after I bought the car. I had some additional requests about some of the interior pieces, they agreed to help me out and fix all the things I asked them about! And they definitely don't cheap out on anything! Even on the small things, like replacing a simple MMI knob, they wont go to some cheap service center, they take it to a certified Audi Dealership, and that was really important to me because I was buying an expensive german car. Huge thanks to Thomas and Banko for being really responsive and helpful with all my requests!
Friendly, fair pricing and no pressure. I test drove on my own and there was no urgency to buy. I worked with Frank. We negotiated over the phone, took less than 10 mins, and Frank had my paperwork ready upon arriving and took less than 15 mins to sign. Unfortunately, after taking the 2015 A4 premium plus with manual transmission home, the pedals gave me issues with my knees. I talked to Frank and Stu (owner), both gave me a fair price to return to A4 for another purchase. These guys are classy salesmen. Again, their pricing is fair and there is no pressure to buy.
A year ago we bought a used Jeep Wrangler from Stu and are totally satisfied with the purchase and performance. Our son is relocating back to Seattle and no longer needs the Jeep Wrangler. After trying to sell instantly to a couple of dealers listed online, we soon discovered their instant cash offer was a ploy. These dealers upon inspection used every tactic to justify a low ball sell value. What a frustrating disappointment!
We contacted Stu to see if he would offer to buy back the jeep. He provided an offer based upon the Jeep being in the same condition as when we purchased it from him. We accepted Stu’s offer, and we were very pleased the transaction was hassle free. The entire experience was again another great experience. We highly recommend buying from and/or selling to Auto Connections in Bellevue. Stu is awesome to deal with!
I cannot recommend Auto Connections highly enough. I purchased a car from Frank a few weeks ago. Days after purchasing it, the car started leaking gas. Although I had purchased the vehicle "as is," Frank had it towed to their mechanic and fixed. I showed up a few days later and was handed the keys. Frank is incredibly honest and cares about providing a quality product to his customers. He is professional, puts relationships first, and is stress-free with negotiations. Frank puts his name behind the cars he sells and I am so grateful that I was able to work with a person who lives so authentically. If I need to purchase a car in the future, I would not hesitate to return to Auto Connections.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.