I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
The salesman was personable, effective, followed through well and yet not pushy. I would definitely recommend him highly. The dealership needs some updating. It was lacking in efficiency in most other ways including missed appointments, long waits on the phone etc. and even some lack of friendliness. The person who "signed the papers" at the end was friendly and efficient.
The service department was good. They got my car done quick and called me when it was ready. I was a little disappointed when I saw that they didnt vacuum or clean my car when they said they did but besides that everything else was good.
I worked with Austin Roche from start to finish. He was a pleasure to work with. He listened, quickly understood my needs and went to work on meeting them. I went through USAA to find the car I wanted and secure financing before stepping foot in a dealership. I wanted the process to be efficient and straight forward. Austin was able to help me put together a deal for trade-in and purchase that was everything I wanted. The Kuhn advantage of tinted windows, VIN window etching, protective coating and more was value added. I would definitely buy from Austin again.
I went there to learn more about the car I meat with salesperson Nick he answer all my question very knowledgeable about the vehicle I was interested test drove a no pressure and buying anything but I did purchase a the car that I was interested very happy when Nick and all the process excellent job team it was worth the the trip very satisfied thanks
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