December 3, 2018
Outstanding experience from initial cold call , to driving off the lot with purchased vehicle.
The Gold Standard customer service process started with a return call from my initial inquiry, to a vehicle in their inventory.
My call was returned by John Keady of the Sales group, and he answered my questions with high clarity and a robust knowledge base.
On follow up calls from John, he was very professional, and on the other end of the spectrum, relative to standard high pressure sales techniques.
I arranged a visit to view inventory with John, and upon arrival , he was finishing up with a couple who had just purchased a vehicle .
Instead of asking me to wait for that transaction to be finalized, John asked if he could hand me off to one of his colleagues, a Scott Bennet.
Scott picked up the flow and was equally professional and knowledgeable.
I ended up purchasing a vehicle after a thorough vetting of the vehicle during a long test drive with Scott, who was great answering my observations and questions.
I counter offered the asking price with Scott, and he took it to the Sales Manager Tarla Aliev.
A fair counter offer was tendered and we shook hands.
Then, I was then introduced, to the Finance Manager, Kaye Dayao.
The attention to detail , while moving through the process quickly and with authority, was very impressive.
We signed off on all paperwork and I had a complete understanding of
the contract and all the responsibilities, of both parties.
While sealing the deal with the requisite transfer of funds, I had the pleasure of having that process expedited, thanks to Hershey Ramos,Susan Rodd and Debbie Nemec of the Office Team.
While I was waiting for my car to finish being detailed , I was approached by the GM, Adam Strojecki, who thanked me for my purchase as we shook hands.
Before driving off, Tarlan , ( Sales Manager) educated me that he signed me up for a very generous , Sirius Radio subscription timeframe out of the blue.
From Alpha to Omega, McGrath Volvo of Barrington, met my expectations, and then some.
Give that dealership a test drive.
You will not be disappointed.