Excellent service, great sales people, no pressure
August 25, 2018
My wife and I went to Audi of Chantilly for the first time last year in April 2017. We were looking to replace her old car since it was over 10+ years old.
When we went to Audi of Chantilly, we met Mark Cooper but he was about to leave. He offered to show us a car and let us play with it. He just asked us to play with the car as much as we wanted and only to lock up when were were done! We also made an appointment to come back the next day for a test drive.
When we met Mark the next day, he took us to a small road behind the dealer and let us really get the feel of the car. My wife and I took turn and we spent several hours with Mark test driving 3 or 4 cars. Mark was so patient with us and never once push us to buy. When we were done, we were really impress with the cars but we told Mark that since we were still shopping around, we could not make a decision just yet. Mark was okay with that. Turned out, we were not quite ready to purchase and so we did not return until over a year later. During that time, Mark never call or sent e-mails pushing us to go back to make a purchase.
Finally after over a year, we were ready to purchase and saw a car that we like. We reached out to Mark who happened to be out of the country for vacation. He replied back to us and offered to see us as soon as we got back. We went back to the dealer a few days later and met with Mark. He was as nice as he was. Did not give us any pressure. We took another test drive and when we came back, we talked a little bit and he offered to show us what we would be paying. Again, no pressure or pushy sales what-so-ever. We really liked what we saw and agreed to purchase. It was as simple as that!
We then worked with Imad Alkadi on the finance. Imad was also wonderful and did not try to sell us anything we did not want. The total purchase was as simple and as pleasant as it could be.
In all, we were really, really happy with our purchase at Audi of Chantilly. Our salesperson, Mark Cooper was extremely knowledgeable, patient and straight forward. Our finance manager Imad was also excellent. They both made us feel very comfortable and at ease. If I were to buy another Audi, this is the place I would certainly go back to first. No doubt about it. Thanks, Mark, Imad, for a great experience!