The staff were all very helpful. I was planning on just staying there while they worked on my car, however they couldn't guarantee the time it would be complete so they offered for me to take a Lyft to my office and provided a link to use on the return. I had left something in my car that I needed and they were quick to retrieve it for me. I had bought a cell phone holder that needed installation on my dash vents and they were very helpful helping me to install it.
Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling.
Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations.
Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us.
We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!!
Thanks so much for bringing our Audi Q5 wish come true,
Luis Melendez was very knowledgeable and efficient while still being personable and friendly. He made the whole experience easier and exciting - just like getting a new car should be. Everyone at the dealership from Sales Mgr. Rick Norris, Carlos Hernandez in Finance, and John Dinh, Tech Specialist, were interested and friendly. We would definitely recommend this dealership and especially Luis Melendez.
Jim Page is not your typical salesman. He is all about the relationship! Jim is a person who cares, and shows it over and over and over again. I had called and worked with 5 different Audi dealerships. I was so uncomfortable with the high stress pushy salesperson and none of them listened to what I wanted in a car! I drove all the way from Tucson, AZ because of Jim's caring, excellent and timely service, and ability to deliver what he said he could. I am still so impressed with Jim! Being in sales myself gives me even greater appreciation! I'll never go to anyone else again to buy my car!
What I really liked about Audi Gwinnett is the team dynamic. I was greeted right as I came in by a kind receptionist and then Slim helped me get started finding Shawn for my reservation and they were the ONLY dealership in my month of car shopping to offer to go on the test drive with me! I can tell you right now that if Shawn hadn't ridden along with me to answer all of my insane amount of questions I probably would have gone home to think it over and thrown it in the stack of other cars I test drove and couldn't make up my mind on. They had a great and affordable bumper to bumper extended coverage plan (which is really important to me with used cars). Tracey made the boring paperwork part fun. I knew I was going to get along with that guy the moment I layed eyes on his fake spilled coffee accident gag he had on his desk. I gladly give this team a five star review! Y'all rock!
by Arick and Georgiana Barrow from Winston Salem, NC
December 1, 2016
The process of looking for a pre-owned car started off really ruff. Until my husband and I met Daniel with at Audi Gwinett. Even tho we were shopping around, he was always willing to keep in touch, stay honest and do his best to get us the best price. Yesterday my husband and I made a trip from NC to Atlanta to purchase a vehicle. Based off the outstanding customer service received. Everyone at the dealership was very friendly, courteous, and polite. We highly recommended anyone that is looking for a car to go and visit Audi Gwinett and ask for Daniel.
My Experience was great! Met with Taylor and he was very friendly and professional. Very patient with all my questions and everything went very smoothly.
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