Great price and great service
November 5, 2018
Had a wonderful experience buying a factory-built to order 328i through the AmEx car buying program (look online for the AmEx program instructions). I do have an AmEx card but I don't think you must have one as no one ever asked me for my card number (online or in the store). Darren Evans at Rusnak gave me the lowest quote by thousands of dollars compared to other SoCal dealerships in the AmEx program, and also compared to 2 other car buying services. Because it was a custom-built car, I was afraid there would be no "deals" and the price would be very high. This was definitely true with the other dealerships' AmEx quotes, and also from the other 2 car buying services. I don't know how Darren did it, but he gave me a great price which was most definitely a "deal". I am a very busy professional, and I really appreciated the excellent and courteous service Darren provided. I met with Darren in late January and placed the order for my car. Darren updated me via e-mail every step of the way as to the day my car was built in Munich, the date it shipped out of Germany, and the date it arrived in Port Hueneme. I picked up the car at Rusnak 8 weeks after ordering it, and it was absolutely perfect and exactly as I had specified. Darren is such a professional and absolutely wonderful to work with. My introduction to my new BMW and all its amazing technological features was provided by Jess, my assigned "BMW Genius" and he was also wonderful. Jess is extremely knowledgeable and was very patient with all the questions I had as the technology has changed so much from my previous BMW, which is now 11 years old. You will not go wrong working with Darren and the great team at Rusnak.