I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
Too soon to judge, but I love it so far
by Blehman from Harrisburg PA
November 29, 2018
I haven’t owned it for very long, but so far I love the car. I can honestly say I look forward to getting into it to drive to work every day.
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
Love to drive it!
by Beamer Fan from Bayport N.Y.
April 4, 2018
This is my fourth BMW. Besides the physical appeal, I absolutely love the way this car handles. As advertised, It is "the ultimate driving machine."
My wife purchased her dream car from Sterling and the staff rolled out the red carpet. I was extremely impressed by the level of service. It was a special day she’ll always remember.
Very good service
by olga graham from West Hempstead
November 25, 2018
I recently bought a Mini Hatch from Certified select motors and have to say the service was excellent. The organisation for such a busy place was first rate and all the staff were very knowledgeable and helpful.
True professionalism and great accessibility. I was treated with class and all salesmen were knowledgeable of their vehicles and the competition. I have bought several vehicles in the past but BMW of Sterling goes way beyond the limits.
Reliable, with a dash of performance
by neilm from Eatontown, NJ
November 14, 2018
I need some horsepower, and a lot of features. This car meets all my needs. Upgrading from a 320i, the 330i feels more powerful, and the added features like blind spot detection, opening trunk with a shadow kick movement are super
Took our X5 in for service and had the pleasure of meeting Beaver Ho, could not be happier and more pleased with the customer service he provided my wife and I. The whole experience left us in awe as it’s hard to find service like what he provided us nowadays. Will definitely be going back for future service.
Wagon’s...the most underrated BMW’s
by zeiesfirdaus from Toronto, Ontario
November 2, 2018
The 3 series Xdrive wagon is one of the most underrated BMW’s in my opinion. One doesnt see enough of these on the roads. Drives well, ample space, much cheaper than the X3 (if you spec it right). Agreed that it has just a tad bit smaller cargo space than the X3. These stay on the lot longer (i.e can get a good deal from the dealerships). Happy driving.
I leased a 330i XDrive Wagon from Parkview BMW (Tommy Chan) in Oct. Got a deal on the demo and a great rate. Mineral Grey, Coral Red interior & M Sport option. Amazing car!
I enjoy coming to see my buddy Beaver Ho! He is honest and straightforward when it comes to me and my car. I drive an X5 50i. I have had numerous issues that another dealer seemed to push aside fixing and the first time I brought my car to Beaver the issue was fixed. I have brought my car into BMW of Sterling numerous times and have had nothing but a pleasurable experience with Beaver. Both my husband and I are very pleased with Beavers professionalism and friendliness. Thank you Beaver!!! You are my hero!!!
Great sales experience from MO and the entire Land Rover of Alexandria staff. Mo showed my wife and I approximately 3 vehicles total and we switched one after signing the paperwork the next day for a different color. Not even a compliant. I highly recommend this dealership. Look at their leasing option if you are like me and like to change vehicles every three years its the best bet. I always tell me wife that we are only renting the vehicle.
by Faye, 1st time BMW owner from TX
June 25, 2018
Love the cars style, handling and all its extra features! The performance is great and the car and a lot of get up and go. Handles wonderfully
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
WOW! What a ride!
by my first BMW from PA
June 14, 2018
I test drove an Infiniti, Audi and BMW. The BMW definitely seemed to be "the most car for the money." I am mostly impressed with how spectacular this car rides. It performs so well. It is smooth, has incredible spunk and simply hugs the road. Love this car!
Giselle Pearson was my sales person. Her customer service skills were excellent and provided upmost attention during my test drive and negotiations. Everyone at Passport was very attentive and professional during the sales process. I look forward to having Passport service my X5 for years to come.
I purchased a BMW remotely, actually sight unseen, and although I was quite worried about the process and the risk, it was a great experience. Giselle Pearson was my Client Adviser and she answered all my questions and researched features and options for me. Most importantly Giselle was a pleasure to deal with and made the process seamless.
I would highly recommend Passport BMW and Giselle Pearson.
Giselle Pearson was my sales person because my regular sales person was out of town.
While new to the job, her customer service skills were a perfect fit for the Ultimate Driving Machine. Will drive this x3 until the new x5s come in. Nonetheless she gave me the New Car Experience Passport always has with my prior new cars. Glad to meet a young enthusiast who still gets the excitement created by the 2002tii. Tops! Took the transferable warranty. Good-sound deal.
Went in on a holiday; it was slow but I received the best service ever! I told Damon Davis what I was looking for and he delivered. Damon and the other BMW staff was professional and courteous; I received impeccable service! I'm exceptionally happy with my purchase. Damon and Passport BMW deserve 5 stars!
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
Probably one of the best sedans ever made
by 5240rk from Boston, MA
December 1, 2018
I have owned this vehicle for over a year now. I have 13000 miles on it with no problems at all. For me, this car is the perfect balance of comfort, practicality, performance, and style. It has a comfortable and supple ride when you want to take a leisurely cruise. But switch it to "sport" mode and you can toss it around corners and race down the street if you want. At 100 MPH on the highway it feels like my wife's toyota at 50 MPH but quieter. It is built for autobahn speeds so it loves travelling at high speeds. It is rather quiet at those speeds and very stable. Sometimes when I am in the left lane on the highway I look down at the speedometer and am surprised at how fast I am going without feeling like going that fast. The electronics and infotainment in this car is the best I have ever had in any of my previous cars. The voice recognition software in this car is awesome. You press the TALK button and say "Take me to 6743 Oakbluff Rd, Ossining NY" and it never fails to recognize what you are saying. The Navigation system recognizes your command and maps out the route for you without touching any buttons. The radio and music buttons are extremely well designed and intuitive. There is so much better human-machine engineering in this car than any Japanese cars I have ever owned. I love the sport seats as they are power adjustable 8 different ways and they hug your sides which is really good in spirited driving. The winter package comes with heated steering wheel. The entire steering wheel heats up toasty and it is such a blessing on cold winder days when you get into your car. In less than 30 seconds your seats and the steering wheen heat up beautifully. The AWD system is fantastic in NE snowy days. I don't think I will ever own another brand of car after owning this BMW.
This car shopping experience was fantastic and hassle free. Teah was so kind, thorough and put me totally at ease thru the entire process. I???m getting ready to introduce my son to both Teah and Frank. He is considering a BMW. That will be the 4th one from Northwest BMW in the past 2 year. Great customer service. They have surpassed my expectations.
Love my BMW.
by GiGito7 from Tampa, FL
December 30, 2018
This car fits me perfectly. Love the change in the navigation system. Lots of room yet not too big. Great gas mileage. Love my BMW.
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