The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
beautiful luxury vehicle
by art from Danvers Mass.
December 30, 2018
comfort pleasure to drive every option available maximum safety features room for five people luxury leather interior over four hundred miles range on a foul tank of gas.
Daniel was a great salesman and the whole crew bent over backwards to accommodate and get me into the car I wanted. I wouldn't hesitate to return if I was in the market for another car.
Great performance to luxury ratio
by Barretta777 from Aliso Viejo
May 27, 2018
This sedan is a perfect example of a medium sized vehicle that gives it's owners performance without compromising luxury. The M-Package really gives the car a sporty feel and makes handling a breeze. The suspension is very responsive and handles high speeds with ease. Driving in excess of 100 mph feels more like driving 50-60 mph. It's so easy to lose track of your speed in this vehicle because it handles so well. Also, the heads-up display is very useful. It's nice to see your speed and navigate to your destination without taking your eyes off the road. I'm also a big fan of the eco-pro mode, which adjusts the vehicle in such a way as to increase fuel efficiency. I add easily 20-40 miles per tank using this option. Overall, I'm highly impressed with this vehicle. It far exceeded my expectations.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
The way car experience should be.
Outstanding customer service provided by Sales Consultant named Hassan.
Will definitely recommend Hassan at this dealership for friends, families and associates. Kudos!
One of the best 5 series
January 29, 2018
Quick, stylish. Luxury and comfortable. A fun car to drive. If you can try to buy a level above than base model.
Brian V - outstanding seller and client executive!
by Mo Shahin from Lorton, Va
June 9, 2018
Exceptional experience - thank you Brian V, such an outstanding and professional buying experience. I’m a customer for life. Very much appreciated!!! Thanks to Mike and Robert as well for handling the financing in a very flawless and Expedia’s manner.
Just what I expected.
by TSbug from Tampa, FL
October 11, 2017
No surprises, the car is everything I thought it would be and more. Great handling with outstanding acceleration makes the car a dream to drive.
I bought my BMW from Perfect Auto work with James the finance manager he is very honest and respect full got me the best and lowest rate he sold me a very clean and beautiful car all the sales people in this dealer were very knowledgeable about the cars very nice and clean dealership there was no pressure at all. I refer this dealer to all my friend and family and I will buy my next car from here. Good luck guys and thank you soo much helping me buy my dream car.....
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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