Great purchase experience
November 5, 2018
I was out of town and hoped to find a car -- all in one day of business travel. Keyes Toyota had the model and features I wanted, and I was immediately greeted by Fred. Fred was eager and kind, and not pushy at all, but built a rapport that made me finally say after many dealerships, "ah yes, this is a dealership I would feel good about giving my business to." The process was a long one, with the expected haggling about price, but in a chummy, playful, almost jestful way (with Fred's manager, Bob). Although he drove me hard, and I him, we ended up at what I both think we felt was a price that was at the edge of both of our comfort ranges. One warning: Bob started the dialogue by explaining to me their "markup" on MSRP. I have never heard of a dealer marking up on MSRP and I expected (and received) a fair price below it. I don't think paying MSRP or above is usual for a dealership, and this one is not the exception. All in all, a great dealership that does their job well and knows how to make you feel good about making a purchase. I recommend Fred to anyone interested in a new Toyota.