I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode.
I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride.
Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday
Mike Alwin in the Service Department always takes great care of me and my vehicle. It’s always a smooth process to get my vehicle in, get my loaner car and be on my way. Thank you again for all of your help during my Service visits!
Stopped in to make an appointment and was very pleased the Adviser said if could handle an hour and half they would do it fight now. First time I’d ever been taken as a walk-in. It saved a ton of my time since I live 17 miles away. Kudos to the service adviser.
We will always buy from Jidd. We have now bought 2 vehicles from Jidd and we won't go anywhere else in the future. They are friendly, helpful, good prices - great experience! Go to Bashar - he helped put us in our first Benz last night!!!
My salesman, Brian, was extremely helpful, knowledgeable, and courtious. He understood our needs. This is the third vehicle I have bought from him and will do it again, and would refer him to my friends and relatives. The dealership is also impressive.
It was very good experience, Salesmen Igor helped me in a very professional maner. I truly can say this was great car buying experience.. Jessica in costumer service did great job, I felt like in my own house . Thank you JIDD family..
Probably one of the nicest facilities I???ve ever been to when being called a ??? car dealership???. I felt like I was in an upscale hotel when first walking in. Not to mention I???m from New York and I was picked up by the salesman I was communicating with at the airport (huge plus) The service there is also excellent. I was greeted immeadiately and took care of like a buyer should be. My salesman Jeff was by far the coolest/nicest car salesman I???ve ever dealt with and I???ve bought many cars in my lifetime. He was super helpful and informative through text/phone and in person. I would recommend him and this dealership to anyone who is looking to buy a car that is clean, well maintained and not looking to get hassled and treated like a nobody like other dealerships typically do. Overall an excellent experience and I would give 10 stars if I could. Bravo!
Mo was very helpful and genuine when responding to our many questions. He was very easy to work with and did not attempt to sell us anything we weren't interested in. It was a great experience and we are driving off in a very nice Caddy! I recommend Jidd Motors for your next purchase and ask for Mo!
I had a noise coming from my wheel as a result of apparent damage from parking boot. The manager took it for a quick spin and discovered it was just something bent. He fixed in in seconds and sent me on my way at no charge. It was a busy day there and they did me a big favor.
My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
Outstanding service and quality of work done on my vehicle. I didn’t buy my car from here but even if it just needs an oil change I will always come here. Thank you Keith for your professionalism and care.
My salesman Erik Cardoso was very informative about the history of the vehicle and was very fair in negotiations of my trade in vehicle also. Would recommend Erik to my friends who are looking for a vehicle.
Joel was genuine and not pushy at all. Very open and transparent with the vehicle I was looking at. Since I am a young driver, this process can be very intimidating but Joel was upfront and supportive throughout the entire process. The only thing I encourage other buyers to be aware of is the 4 year warranty they offer once getting into the financing step with the finance manager. I did feel pressure in this area to get the four year warranty so be aware that they may not disclose that this warranty is factored into your price. I also felt like the interest rate I was given was high considering my score and there was a mistake in the accessory fee that hiked up the price a bit but they altered that to reflect the true price. Just make sure to have your finances in order and to review the materials they provide. Overall Joel in sales was great! There was just a little pressure in the finance department, but I do love my new car!!
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