Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can???t rave more about the team at Herp Chambers! They are great!
Excellent experience, 5 star rating for customer service
by Dipen78 from DealerRater.com
November 18, 2018
Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work.
I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!
I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
Staff here are friendly and polite. Quick email response. Every one seems very professional and always ready to help. I tested drive the X5 and ended up buying one. Ed is patient and knowledgeable. Definitely will be back for my next bmw.
On my way out of town and called Dan Drinkwater to see if he could fit me in because my tire pressure light had come on for the third time in 10 Days. He had me come in first thing the next morning and had me in and out of there in time for me to make my trip to Rhode Island that morning. He was responsive, curtious, helpful and most of all quick. He has consistently taken great care of me over the years with honest and timely service.
The sales manager and staff were cordial. I dislike car buying because it’s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.
First time experience with Medway Auto was such a great encounter especially with Robert Hurley the Sales Rep. Overall experience with them is exceptional. The Service Department also did very good job on my car. A big thank you to you all.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
This is the 6th car I have bought from this dealership I feel confident and trust the people I have dealt with, I consider Haig and JD friends of mine along with other team members as well Kevin in service has been awesome as well to my family. No pressure or stress just the way it should be.
Went in today to test drive a 2013 Alpina B 7. I would have to say from the moment I walked in the door I was given the 5 star treatment. Didn't make a purchase yet, still weighing other options, but that isn't a reflection of the buying experience.
The dealership were professional in answering my 101 questions, and I never felt rushed or pressured, the perfect environment for car shopping in my opinion. When I asked if they would be ok with me taking it to an outside mechanic if I were to return to purchase, Mike the Sales Manager told me:
"Sure, that's ok with us. Matter of fact, why don't you just tell us which mechanic to take it to and save yourself the drive here?"
That right there blew me away. I have bought lots of cars before, and never has a dealership offered to do that before. Great customer service.
Was assisted by "Mike" the sales manager, and Joey Harrington the Client Advisor.
We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsive and extremely helpful throughout the entire process.
I'm looking forward to the next time.
We recently purchased a used non-BMW vehicle from the dealership. The price was very good. Our sales person was less than enthusiastic. I didn't expect him to know about all of the features and functions of a non-BMW vehicle, but I thought he might attempt find some of the answers.
Once we agreed on a price and trade. The purchase was going to be a cash transaction. We waited for almost forty minutes to see the business/finance person to complete the paperwork. Our sales person explained that the delay was due to computer problems. We arranged to pick up the vehicle three days later. We were told that the vehicle would be ready, we would be able to drop off our check and go.
We arrived to pick up our new vehicle at an agreed time. When we arrived our sales person went over the final numbers and put the license plates on the car. We then waited for another thirty minutes for the finance person.
The dealership was nice, the staff was friendly, we got a fair deal on a good car.
Luis was nothing short of amazing!! In fact this whole dealership is great! They really know the true meaning of team work which is really hard to find. Thank you all!!
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