Creme de la creme of Sales! My BMW sales person, Alex Tanjga is the best on the planet! His customer service skills are amazing. His communication is clear and concise, devoid of double speak! His moral compass is totally ALIGNED- not a sleeze ball sales person. Hid dedication to the customer is unmatched and refreshing. He is very receptive to "the customer's" wants, needs and goes above and beyond! My interaction with Mr. Tanjga was a pleasant surprise and I highly recommend him.
Characteristics: Kind, honest, sense of humor, Doesn't Sell Dreams and will work "hard" to get the best deal.
This was by far the most amazing car buying experience. BMW of Gwinnett had a great selection of vehicles to choose from. The sales advisor, David, was very professional and friendly. I purchased a BMW X1. I was initially was seeking to purchase a certified used one, but they didn’t have the color I wanted. So David worked a deal for me, and I was able to purchase a brand new X1 for the same price as a the certified used I was originally shopping for. I would recommend this dealership to my friends and family.
Our BMW PRODUCT CHAMPION was ALEX TANJGA on the purchase of our CPO 2016 X3. If we based our experience on our first phone call with another rep who immediately pressured, then talked over me loudly and rudely, we may have never stopped by the dealership. But Alex saved the deal, never pressured, got us a fair price, enthusiastically answered every question, knows his BMWs, but best of all is his WINNING POSITIVE ATTITUDE! We've bought a few used cars in our time and it is refreshing to have someone like Alex who we felt we could TRUST!.....................Management was very fair concerning a deep scratch and unsightly touch up blob that they agreed to repaint and looks so much better, this we appreciated. Alex helped facilitate that and kept us informed every step of the way. There was additional, unforeseen drama, concerning pressuring sales managers and other reps wanting our car, but Alex shielded us and communicated with other staff immediately to ensure our satisfaction...............We would definitely buy from Alex again in the future
Got a great deal on a CPO 535i. Che in sales was knowledgeable, professional and very straightforward and Mike in finance saved me 4 points off my pre-approved financing. Aside from the super busy showroom/office area I have no complaints and will certainly shop there first when I'm in the market for my next vehicle. 5 STARS!!!
My previous car purchasing experience at Gwinnett BMW was the best I had ever had from any dealership, but I have also been lucky enough to experience the best car service at the same location.
Gwinnett BMW service has always went out of their way when servicing my BMW 535i. They thoroughly serviced my car under the factory warranty and maintenance program, performing maintenance that was above and beyond what I requested. They obviously took the time to make sure that all service checks were properly performed and didn't hesitate in providing any necessary parts and labor.
This has been by far the best BMW dealer I have ever dealt with in purchasing and servicing my car.
Team of United BMW is the best in Atlanta!!! (Jim Tomkins,
by AGZIRK777 from DealerRater.com
December 3, 2018
4.5 (372 reviews)
I want to thank Management Team of Profeshionals. Thank you so much for everything you did for our Family! Special thanks to Mr. Jim Tomkins and Victor Sousa for great support with my purchases and high level of professionalism. Thanks to my Salesman Samuel Gonzales for great customer service. Thank you Team of United BMW 🙏🤙👌Mr.Asher....
It is not often that I'm moved to write an on-line review. I reserve those efforts for notably good and bad experiences. In this case, it's the former. I went to United BMW to test drive a 530i - one of four vehicles that I was considering. Knowing no better, I parked at the Pre-owned Car area of the dealership and had the great fortune of meeting Mr. Charles Reed. He asked me what I was looking for and indicated that we would have to travel to the newly-built New Car lot, about 1/2 mile up the road. Charles found a car that matched my stated requirements and off we went. His knowledge of the vehicle, his ability to compare and contrast it with the other vehicles that I was considering, and his general demeanor were exceptional. At no time that I feel that Charles was "selling me a car". In my opinion, he was simply ensuring that I had an excellent experience during my test drive. That type of customer service is note-worthy. I believe that he truly enjoyed telling me about this excellent vehicle as much as I enjoyed test driving it. The positive experience continued when I was introduced to Dimitri Gossieaux. Dimitri asked the right questions, understood my position, made no attempt at any type of pressure (e.g., "what can I do to put you in this car today?" type of crap), and politely, but enthusiastically, told me what steps I would need to take to move forward with a lease. For several good reasons, I leased the vehicle. Lastly, my travel schedule precluded me from picking up the car during normal business hours. I would have to wait two weeks. Charles volunteered to meet me on his own time on a Sunday evening, so that I could begin experiencing my new BMW - that is the definition of above and beyond. If you're in the market for a new (or used) BMW, find Charles and tell him that Steve sent you!
Excellent Online Shopping Experience with Local Pick-up!
by VJ Costanzo from DealerRater.com
November 6, 2018
4.5 (372 reviews)
A+ car buying experience with Che Hall on our CPO 2015 BMW X5 35d M-Sport! Thank you for handling all of my questions and concerns over the phone with understanding and expediency. I liked the way that Che communicated regularly and used video of the vehicle in addition to photoenabling me to really get the information that I wanted. When it came time to take delivery of the X5, I was impressed with the quality, cleanliness and certification of the car -- along with the fulfillment of special request to install a different set of wheels and tires. Special shout out to "BMW Genius" Carllton for picking me up at MARTA after my flight and going through the test drive and delivery experience. There is so much more tech in the car then I even have in my 2007 550is, so that's a really critical part of the process in my opinion! Excellent work United BMW!
Excellent dealership ~Great Service Staff = Francisco Torres
by RayneM from DealerRater.com
November 5, 2018
4.5 (372 reviews)
I have trusted United BMW of Roswell for the past 6+ years since moving to Georgia. We have purchased several BMW vehicles, and the service staff is wonderful. Most importantly Id like to mention how courteous & professional one Service Adviser has been through all these years = Francisco Torres! He has been reliable, courteous, and always willing to handle all service requests in an expedient manner and he seems to always go the EXTRA MILE to ensure my car is well serviced, safe to drive, clean from top to bottom, and he even takes a deeper scope of measure to see if my BMW needs any other safety or warranty services, all of which would be included in my warranty at no add'l cost to me. He doesn't just handle the "car issue at hand" when I arrive, but he obligates himself to ensure my BMW is in tip top shape, while he takes pride in their vehicles. He even friendly teases me asking when I'll trade in my current car and purchase a 3rd BMW from them! (the Sales staff should thank him for encouraging more BMW purchases) . Francisco Torres has shown me over the years how he takes great pride in their BMW vehicles, not only being very knowledgeable, but always in a professional & reliable manner. I know that when I arrive at this BMW dealership for any car issue, I will always be well taken care of.... whether I have an appt. or not. Their public service waiting area is very comfortable with plenty of seating, TV, fridge with cold waters & sodas, coffee machines, and sometimes snacks. I believe they also have work stations for customers customers who are waiting and need to privately work with free WiFi on their computers. When purchasing my BMW's, I have had the pleasure of working with very courteous knowledgeable staff, and most importantly I have never been pressured into a vehicle purchase, as well as I'm given all clear details on any vehicle I'm interested in.... like true mileage, where it originated from, warranties still included, etc.. No pressure sales.... what a blessing!!! They don't haunt me with calls later asking if I still was interested in a car, like other dealerships seem to do..... So bottom line is the Sales staff and Finance officers have been terrific to work with through the years. As long as Im living in Georgia, I plan on always using this dealership on vehicle purchases whether for myself or my kiddos. Thanks BMW Roswell, and especially Francisco Torres!!!!
My husband and I just purchased our first 430i xdrice 2018 and our experience was amazing, starting with the sales rep, Andrew Atchison, he was patience and professional. He even allowed my husband to drive the car for me to see it si ce I was working. Then today we had the get to know your car and Greg was just great and showed us everything we needed to know. I would recommend this dealer to anyone that is looking for a BMW.
This review is based on two service experiences and a car purchase on October 8th 2016. So I took my much loved 2006 325i in for service twice this year. First service was excellent. My car is out of warranty so I was not entitled to a free loaner car. Service shuttled me to work. Midway through the day they called to inform me that repairs would be three days due to back ordered parts. When I arrived at the dealer they had a new 2016 328 waiting for me as a free loaner. This was an awesome surprise that really made my day! I live near Decatur and work in Alpharetta, so the free loaner was a dream come true. When my repairs were complete the car was washed and delivered back to me. Expensive but I was happy with the results. Second service occurred October 2016 when warning lights came on. My car has over 100,000 miles and needed the Vanos solenoid and another sensor replaced. Painfully expensive but that is to be expected with these cars. At service drop off the VIP person greeted me to offer potential to trade up to a new car. It caught my attention but I really did not want a car payment. When my repairs were completed, Ms. Moreno with their VIP program had evaluated my car and provided me options to trade into newer BMWs in inventory. Chris Liu met me on Saturday and was able to get me into a certified preowned 2014 BMW 328i with the exact color, features and price that worked for me. Chris was awesome and made the process a pleasure. I was originally dreading the purchase but the numbers worked and now I have an awesome car that makes me smile every time I drive it. I keep cars a long time since I don't like to have a car payment. I did purchase the optional IBEX interior and exterior treatment since I want the car to look good for years. Because maintenance costs on these cars is expensive, I also purchased the maintenance plan. Everyone has their own opinions on these dealer extras, reviews were polarizing. On my research however I felt it was worth the extra cost. When I looked back at repair bills on my 2006 BMW, I wish I would have had these extras. Overall I had a great experience with no regrets. Chris Liu and other staff have given me excellent service for the past two years. Chris had my new car totally detailed and delivered to my office and swapped out my old car. He also had the exact BMW All Weather custom mats I wanted included in the deal and FedEx to my home as agreed. I would definitely purchase another car here.
I purchased a 2017 M240i from United BMW and was absolutely blown away by the professionalism and highest level of customer service I have seen at any dealership. I work in the automotive field and have spent decades working with retail car dealerships, and I know a great deal more about this business than the average car buyer. I did not have any BMW dealer clients and wanted a M240i, so my experience should be typical of the typical United BMW customer. My sales advisor, Gianni Fermin, was genuine, friendly, enthusiastic about the product and beyond helpful in constantly going the extra mile for me. He exceeded my expectations at every level of our relationship, from our first meeting in June until my delivery in September. He is a pleasure to deal with and a man of his word. The buying experience was easy and pleasurable, I wanted a very specific car and Gianni found it for me. Additionally, the delivery experience was first class, far exceeding anything I've ever seen. Every item on my to-do list was performed to the highest standards of excellence. My delivery genius, Kelsey Vogel, is not only incredibly knowledgeable and helpful, but she is also friendly and professional, and maintained the same ultra high standard of quality in the entire delivery process. I highly recommend Gianni and Kelsey. Great job, you two!
From start to finish I had the best experience buying a car from United BMW. My advisor, Gianni Fermin answered all my questions and went out of his way to remain professional and courteous with all my requests. Gianni is the best sales advisor I have delt with in a long time and I am very happy with my new car 🚗 too!
I recently worked with Charles at United BMW of Alpharetta on trading a 2015 BMW X3 for a new M4. Charles was excellent to work with. He is very friendly, courteous, and professional. I was in and out within just a few hours with the car I wanted. Charles really made this a great buying experience. I would recommend him to all my friends and family. I will definitely do business with charles again. Allen in finance is also a great guy and made the finance process quick and easy.
I have not had a lot of car buying experiences nor do I ever write reviews. I had a less than "10" experience at a competitor dealership this past year and initially was concerned and had my guard up. It turned out, it was unnecessary, as my Client Advisor, Andy Correa, provided exemplary customer service from the initial meeting to delivery of the vehicle. In addition to his knowledge, professionalism, and positive attitude, he made the whole process seamless, painless/ no pressure, and stress-free???something I deeply appreciate. Michael Carvajal was the Financial Manager responsible for handling the finance portion of the sale. He was extremely detail-oriented and patient, responding to every single question I had and provided expert advice. The day after purchasing the vehicle, there was a technological hiccup, resulting in the car being in the service department for several days. Andy stayed in touch and was extremely apologetic over the ordeal. He went above and beyond for a customer. If afforded the opportunity to work with him again, I would not hesitate and definitely would recommend his services to others. I had an exceptional experience with United BMW, the top-notch team provided excellent services, with customer satisfaction as their top priority.
Thank you Vinith and the Roswell BMW team. I'm a busy physician with little time to waste. After I explained my needs and lifestyle, Vinith was very polite and respectfully honest about which cars suited my needs. He had the car we discussed ready for me to test drive for my appointment. Vinith never rushed me. He was very patient and attentive without selling hard. I mentioned a sports car and he unwrapped a new custom Tanzanite with beige leather M4 from the back lot. I was enamored and bought it right there and then. Even after the purchase Vinith made sure I was happy. Thank you Vinith! Dr.Pinera. - Proud owner of 2016 BMW M4.
I never and ever write reviews for no-one, however, this time i changed my mind, i was in search for a bmw convertible, and probably went thought 5-6 dealers initially and had terrible experiences,,,then i got what i want with a better color at the united bmw, thanks to a lucky misunderstanding :)) Clint is absolutely awesome, everything was super smooth and great, i can't remember the name of the finance manager, but he is a super cool guy too,,,i am super satisfied with the experience, and don't even think of buying a bmw somewhere else! i may just need another detail some time :))) Thank you very much again for everything,,,highly recommended!!!!!!! Umut
This was my second time around purchasing a car with Mr. Yarbough and I will love to state that he did a phenomenal job once again. I was in a very tight spot and needed a car right away( but not just any car), I had a car event approaching in 4 days and needed to get myself back into another Ultimate Driving Machine for the show. I was panicking to the point I had second thoughts about postponing the event due to not having a car, I informed Mr. Yarbough of the short time and he took action RIGHT AWAY... 1 day went by and Mr. Yarbough was able to place me in my brand new 2018 430i GC for my event appearance. I have been driving my 430i GC every since and all I can say is Thank You Chris, you???ve once more help a brother LEVEL UP haha !!!!! 🙏🏽🙏🏽 #Greatful #AmazingSalesGuy #MyCarRepresentMe
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