BMW X7 for Sale in Lancaster, PA

Norm told me when to arrive at the dealership for the appointment. He then told me it would take about 30 to complete the service (an inspection). In less than 15 minutes from the time I got a cup of coffee, Norm arrived to tell me the car was ready. Amazing.

Service Advisor Michelle was very helpful and extremely knowledgeable regarding Volvo products. Car was returned running better than when I left it. Kudos to Michelle @ Prime Hingham!!!

Fantastic service. A dealer isn't just about the sales experience; it's also about how they keep you happy after the sale. I had an issue with my 335i that was never before seen by myself (an automotive broker) or the service department. After changing plugs and coils (by myself and a master mechanic with whom I regularly work), the idle went to 6500 rpm. The team at Gengras methodically hunted down the issue. They kept me updated daily and provided a loaner while my car was being worked on. They were beyond friendly and always answered any questions or concerns I had. They went above and beyond for me and my car going so far as to talk directly to the engineering team at BMW in Germany so they could remote diagnose the issue. When I got my car back all the issues were corrected and it now drives like a new car. I have had hundreds of service appointments over my 30 years of car ownership and this service department is professional, friendly, easy to work with, and goes above and beyond consistently for even the slightest concern. I cannot recommend them any more highly. A huge thank you to my warrior service advisor Joshua M and my technician and miracle worker Alan. You have a customer for life.

I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory.

My ratings are based on the Service Department and Cashier only. Service Department is great. Chris Rawlins was my advisor for the second time and he is very pleasant and professional both times. Melissa (?) at the cashier's desk is very upbeat and helps make the experience a very positive one. Parts Department is a different story. I ordered a new key on September 2 and was told it would be available in 2-3 working days - and they would call when it arrived. On September 14 I still hadn't heard from anyone in Parts, so I called to see if the key was in. I was told it was, so I made an appointment with Service to program it the next morning. When I arrived the next morning I checked in at the Service Department and was told to pick up the key at Parts. I walked to the Parts Department and the buzzer went off when I entered. No one was at the desk, but I figured that the buzzer had sounded, so someone would be there shortly. I could hear movement behind the partition. After 3-4 minutes (seemed like a lot longer) I finally called out "hello" and someone called back "be right there". After another 2-3 minutes someone helped me. While waiting I noticed that the lobby floor was dirty with paper scraps, dirt, etc. The display for floor mats was disheveled and my overall impression was not very good. I have had my cars serviced at Valencia BMW many times over the past few years and have always thought the Customer Service was outstanding, but I think Parts needs some attention.

I like the interaction with everyone I came in contact with at this dealership... My 2004, 530 has over 200,000 miles and runs great... It's time for an upgrade:) This is the place I will shop for that newer vehicle as I have to stay with BMW:)

Within the last month I purchased a new Range Rover (Love it!) from Scot Davis (GM) and Scott Winn. The deal was flawless with no hidden agendas! When I bought my 1st Range Rover in 2013 from this same dealership promises were made and not kept! I have been looking for a new Range Rover since 11/2015 and wanted to deal local but the deal didn't work out! So I have been searching the state of Florida and finally found the Range Rover I wanted and it was again at Treasure Coast. Dealing with Scot and Scott has renewed my faith not only in this dealership but in the Land Rover name. Two days after I bought my new vehicle I was on my way out of FL on vaca and a warning indicator light came on. I called the service department; the Shop Foreman Frank got on the phone told me what was wrong and sent me to the Jacksonville Land Rover dealer for a quick fix. He even called ahead and told them I was coming in; told them to call him when I got there and he would assist with the problem. Needless to say, Jacksonville Fields Land Rover had me there for over 6 hours; couldn't fix the problem; didn't want to deal with the Treasure Coast dealership; wouldn't admit they couldn't fix the problem until I lost it. They knew I was trying to get out of Florida and drive a 1000 miles to my destination. The GM Scot Davis was on the phone with me and the dealership all day trying to resolve the problem. So now its time for Fields to get me a rental car, I tell them I want something comparable to what I have at least the same size as I was loaded down to go on vaca. They didn't want to deal with me; they deal with an Enterprise Rental very close to the dealership and they gave me a Dodge Journey! Scot Davis (GM from TC LR) called the Enterprise and told them to upgrade the vehicle; they told me "its the best we got". At this point I have been dealing with this dealer (Fields) for 7 hours for something that should have taken no more than 2 hours. I spoke with Scot Davis, I decided to go home and Scot obtained an upgraded vehicle to drive the 1000 miles to my destination and waited over an hour after closing for me to get to the dealership so that I could start over the next day early. Just driving the 200+ miles in the rental back to Fort Pierce was an experience, I couldn't imagine driving it 1000 miles. Additionally, TC LR sent a truck to Jacksonville and picked up my vehicle and brought it back to Fort Pierce so that it could be fixed. My vehicle was ready and waiting on me when I returned from vacation. Scot, Scott and Frank are outstanding employees and should be recognized for going above and beyond to assist a customer. An interesting tidbit of information that I found out this morning 3 wks after this happened, is when I bought my vehicle in 2013 the dealership in Fort Pierce was owned by Fields, imagine that! So I guess that Fields just treat their customers with disrespect! The dealership is now owned by Grieco! Great service and respect for their customers!

I have been taking my 2011 BMW 335ix to Bill Jacobs for several years now and have NEVER been disappointed. Although I might be able to find a lower price from an independent shop, I don't believe it is worth it in the long run given the complexities of these cars (note, I do change the oil and filter on the car myself, however). I will continue to support this dealership because of the quality of their service.

Took my 2016 535i X-drive in for a realignment, the service employees are very professional and friendly. I requested to be dropped off and picked up at my home while my car was being serviced. The overall service was prompt and professional. Thank you

My Service Writer was "Wendy Lange", Roseville BMW. She was very professional and pleasant to deal with, will actually request her each time if possible. I'm not sure to whom my service technician was, the A/C service was completed on my M6 and all is well; however, he did remove the oil strip air fresheners from my air vent and left them laying directly on my passenger seat, a bit disappointed with that piece, had to buy leather cleaner to get the small oil blotch out of my seat.... very small oversight on their part, nothing worth leaving poor feedback on, as BMW Roseville by and large always meet/exceed expectations.

Rory was the best ... Explained my options and the Mini Cooper well.

From the moment I walked in to the moment I left, the customers service I received has been excellent. All of the staff are friendly and polite, the facility is clean and organized. BMW staff from all areas are constantly asking if I’ve been helped or if I needed anything.

I brought my 2006 BMW X3 3.0i, which I had recently acquired elsewhere in for diagnostics of warning lights/conditions. They not only diagnosed the items of concerned but also went the extra mile to remedy simple issues: cleaned the ABS module from overflowing brake fluid, replaced a blown fuse (previously switched to a wrong size) & inflated tires, as well providing options to address the more significant issues. And took the time to double check their work, explain what was found, the work they performed & the options for repairs. Oh, and they only charged me for the diagnosis service & cost of the fuse.

My mother's X5 has been in the shop for some major repairs and she could not say enough about the great service she has received from this dealership. Her service rep. Sean Burreal was extremely pleasant and went out of his way to make sure she was happy. He explained everything in detail to make sure she understood her options. The thing she most appreciated is that he let her drive a more than comparable and reliable loan vehicle for a good two weeks while they worked on her car. These days it's not enough to just own a car from anywhere anymore, but the service that comes with it is truly the key to a successful ownership of any car. Anyone that takes care of my mother in this way deserves my attention. Plus, she absolutely demanded that I help her write this well-deserved review. For myself and my family, our future car purchases will definitely be from this specific dealer.

Over the past 17 years, our extended family and our businesses have leased and purchased a variety of vehicles through Knauz BMW, as well as Knauz Continental and Land Rover Lake Bluff. In our geographic location between Milwaukee, WI, and Chicago, IL, there are multiple luxury dealers from which to choose, but Knauz consistently outperforms the rest in customer satisfaction, vehicle service, and expertise. The dealership is well equipped with a professional and family-friendly customer lounge offering all the comforts of home while you wait for service or shop, and the atmosphere is updated and high-end without feeling pretentious. All department staff are friendly and greet you with a smile, even just in passing. The diversity of the sales staff provides a well-matched personality for any customer looking for an easy and enjoyable shopping experience. At Knauz BMW, the service department is unmatched by any other in the area. They will consistently go above and beyond to make sure that your vehicle is serviced properly and on time, including picking it up and bringing it home for you when you cannot make time in your calendar. Most recently, I had the pleasure of working with Matt Pudlo while considering a 2016 BMW M3. Matt took the time to get to know me personally over several visits and test drives, with no pressure to make a decision. His extensive M Series expertise and infectious enthusiasm for the product supersedes that of any client advisor I've ever worked with at Knauz, and it was ultimately his keen perception and understanding of what I was truly looking for that had me driving (or flying) away in an M3 instead of the 340i I had originally considered. At all phases, including post-purchase, Matt has gone above and beyond to ensure my satisfaction and exceed my expectations, thus solidifying my loyalty as a Knauz customer. Ultimately, the depth of his knowledge and his sheer excitement for what distinguishes a BMW from other brands makes buying a car with Matt a trustworthy, easy, and (above all) fun experience. For my most recent purchase, I also had the pleasure of working with two additional charming professionals, Doug Kamp and Curt Laczniak. Also, Fred Troccoli and Antonio Lopez in service took great care of me while my BMW X5 was in service.

James was wonderful! Everyone was very courteous and made sure that I was taken care of in a timely manner. The only thing that I would comment negatively is that I dropped my car off at 7:45 am and it was ready for pick up till after 5:30.

I want to thank Management Team of Profeshionals. Thank you so much for everything you did for our Family! Special thanks to Mr. Jim Tomkins and Victor Sousa for great support with my purchases and high level of professionalism. Thanks to my Salesman Samuel Gonzales for great customer service. Thank you Team of United BMW 🙏🤙👌Mr.Asher....

This is a follow up to my review of December 9, 2017. Our 430i Gran Coupe arrived as scheduled a few months after we placed the order and Marek handled the last details of the transaction with his characteristic courtesy and aplomb. Genius Jon then sat with us in the vehicle and explained all of the buttons, switches, etc., as well as the iDrive system and the other on-board electronic wonders available to us. Jon encouraged us to ask questions as he went along and assured us that there was no such thing as a dumb question. Although we did our best to prove him wrong on the last point, Jon answered everything asked of him in a way that was easily understood. He was patient, knowledgeable and thoroughly professional. Because of our positive experience with both Marek and Jon (and Knauz in general) and because we like the 430i so well, we visited Marek about a week after picking up the 430i to place an order for an X3 SAV. Once again, the vehicle we wanted was not on the lot and would have to be ordered and once again, Marek was more than helpful, often going over and above anything that could have been reasonably--or even unreasonably--expected. We are confident that our experience when we take delivery of the X3 will be no less satisfying than our experience with the Gran Coupe.

First time at this dealership as it is a bit further from where we live (Lakeville). However, Jason Newton was quick to assist us with the vehicle we were coming to view. He was very courteous and helpful in expediting everything from the test drive, the follow-up, and facilitating the vehicle purchase at the end of the day. Jason was incredible to work with. He was very helpful and considerate of our kids (chairs, snacks, etc.) and exhibited the utmost level of helpfulness and hospitality. We will definitely recommend our friends and family to him the next time they are in the market for a new or used vehicle within the Luther network of cars. Lisa finalized the sales process with us. Unlike some that we've dealt with in the past (at other dealerships), Lisa was outstanding. No pressure, no frills, and was terrific in explaining all of the costs and fees to us. As a matter of fact, she was able to obtain an even more favorable interest rate from a competitive credit union that we proceeded to use for the auto loan. No hassle, no frills, and transparent in the available optional add-ons. Overall, solid 10/10 experience. We will definitely be back and recommend others! Well worth the drive down from the Twin Cities surrounding area.