When we walked into the showroom we were greeted By Devin in a very respectful manner. He has outstanding customer service, knows his product and did not put any pressure on us. He made us feel welcome and worked very had to get us what we wanted and make sure we were happy. If you want to work with someone that listens and understands what you want, Devin is your man. Been buying cars for over 50 years, best salesperson I ever met. Go see him and you will have a wonderful experience.
What an amazing experience from start to finish, and I wasn't even buying new. I found the Audi A6 of my dreams, and I couldn't be happier. Rob Howry took great care of us, and was a consummate professional from start to finish, and a great guy. Everyone I dealt with was top-notch. I would definitely buy from Faulkner BMW of Lancaster again.
I recently purchased a used vehicle from Faulkner BMW, excellent condition and minimally used 528xi. The entire experience was seamless, from my initial contact with the Internet team through the finalization and delivery of my car. I initially worked with John who worked with me to schedule an appointment with my salesman, Tommie Black who was very professional and honest. This is my 3rd BMW, and I’ve worked with a more local dealership on the 1st two but my experience at BMW of Lancaster has been by far the most impressive. Very comfortable, no pressure, and beyond accommodating. Highly recommend this dealership!
Looking to add a new to me / leased vehicle. Even though we did not find exactly what I was looking for at this dealership the salesperson was extremely polite and knowledgeable of the vehicles I was looking at test driving.
Salesman John Hoxworth and finance person Ryan Sigel were polite, friendly, knowledgeable and professional in every respect. Received fair offer for my trade in. The used car that I purchased was impeccably detailed and clean. John and Brett thoroughly explained to me the features of my new car. I never felt pressured during the process. When they move in to their renovated facilities in a few weeks I'm sure that the new facilities will be 5-star. I drove up to Faulkner from MD to buy this car, and they made the out-of-state purchase (title work, taxes, etc) painless for me.
Our client advisor, Devin Hogan, was outstanding in every way for explaining the ins and out of the BMW i3 series, as we were comparison shopping for a recent pre-owned electric or hybrid vehicle. His willingness to adjust his schedule to fit ours is very much appreciated. He also let us extensively test drive the i3 on our own to ensure that it had the range (on a single charge) and performance to meet our needs to use daily as a commuter car. This made all the difference and sealed the deal.
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
thanks for helping us get the car we wanted and needed and the process went smooth and quickly, we love the car and expect to have great things come of it
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