BMW for Sale in Heath, OH

I spoke with Jeff from my home 2.5 hours away about a car on their lot. I don't normally buy cars so far away but was impressed with the cars.com customer ratings for Village Car Store, and they had a specialty car I was interested in. Jeff was friendly and professional. He explained how that car was acquired and how they buy cars in general, so I decided to dedicate a day to checking it out. As I inspected the car, I detected a coolant leak, along with another potential problem. I intended to walk away, but Jeff very professionally investigated with me the concerns I raised. They made a lift available to check out the problem on the spot. We both researched likely costs for the repair. Since I could not take another day off to return for the car later, they reduced the price of the car by the cost of the estimates for the repair and I drove it home that day. Based on my experience, I would recommend Jeff and Village Car Store to other customers.

Process was easy, car was as advertised, salesman was helpful. Car that I purchased clearly needed new brakes. Mentioned it to the salesman and he took some off the asking price to allow me so additional money to get brakes replaced.

Could've been treated any better. Quick call back . Wasn't overbearing trying to make sell . I live 2 hours away and made sure they would not sell until I could look at it. Jeff was my salesperson ,my son and I both were impressed. Thanks for your kindness and professionalism.

Been using dealership since 1988, bought 5 cars through Kelly Service outstanding , very reliable, backs their repairs with 2 year guarantee, ancillary services outstanding, waiting area, beverage and snacks,TV, lifestyle shop, etc

I live an hour away but stopped in and asked the attendant to check my tires as I was loosing air slowly in two and they were low. He showed me I had bubbles on the side walls, I knew I had hit some terrible potholes this winter so I wasn’t surprised. Besides it was close to time for new tires anyway. They gave me a price that was better than I’ve paid anywhere else so I left my car. I also saw they had a nice deal on a spa detail on their website so I requested that done too. After diagnosing they found I had two bent wheels. I gave them the go ahead. I want to stress that I felt no pressure to have anything additional done, so I asked what they would do if this was their vehicle. In the end I had 4 new tires, straightened wheels, and an alinement done. I was very pleasantly surprised by the cost! When I picked the car up they made me feel like I was taking delivery on a brand new car and it looked brand new! My car has 150,000 miles and it looked and drove like it did when I bought it! This was my first time using them for service and I will definitely be back :)

The dealership associates were pleasant and polite, and the loaner vehicle was much appreciated, but the final bill included a $227 charge for a locksmith after locking themselves out of my vehicle. I was told that my vehicle "locked itself" and why should the dealership be responsible? FYI...I scheduled the service partially due to the issues with door lock unpredictability. It was not explained to me that I would be responsible for the locksmith fees. Imagine my shock when the fee was actually included in my total repair bill that went over $1000. I would really like to recommend this dealership for BMW purchases and/or repairs, but at this time, I cannot. CJ

My experience was first -rate! ! The sales & finance staff answered all my questions, provided documentation of vehicle history and followed-up after the purchase to be sure all questions were answered. Communication before , during and after the sale were excellent.

Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's automotive world. Eric Robare, sales mgr, and David Migliore, sales advisor, along with John Otty, BMW Genius, exceeded my new car purchase experience and post sale support as a new customer to the dealership. Mark Byrnes and the service team have gone above and beyond to address my every concern without hesitation. Great job and highly recommended.

I have going to Kelly BMW for 17 years and I have found them to be friendly and knowledgeable. One time my wife's 535XI was having and intermittent blip on her display screen. Kelly gave me a 535 loaner and because it took a long time to diagnose the problem they did the work for free. Amazing. I have sent new customers to Kelly and my son now goes there for service rather than the dealer closer to where he live.

I have purchased 4 cars from Kelly and have never been disappointed. The service department has been awesome. If anything is not perfect they fix it immediately and always with a loaner car. I have full confidence in sending my friends there to buy or service their cars. JS

Staff was friendly and knowledgeable. They're car guys themselves, in it for that first and foremost. Very simple and efficient transaction. Would gladly buy here again, and definitely recommend to others.