Great Experience - Chad is amazing
November 5, 2018
I really don’t write reviews, but after my son’s first experience buying a car, I feel compelled to let everyone know of the great customer care we received from Chad at Bertera Nissan. My son was put in contact with Chad via the internet in his search for a pre-owned car. He found an Elantra at this dealership and Chad set up the appointment. I was initially impressed that Chad had the car out front, clean and ready for our test drive. The test drive went well as Chad answered all our questions. When we returned from the drive, we sat down to talk and it was like talking with an old friend. I was very impressed as Chad didn’t appear contrived. He checked with the service department to confirm that the vehicle had been thoroughly looked over and ready to go. One thing Chad noted as he went over the Carfax was that the vehicle had a recall notification for some suspension springs. Chad insisted he would take the vehicle down to the Hyundai and get this fixed before we took ownership. Chad made the entire process very relaxing. I’ve had some really bad “saleperson” experiences at other dealers, so this was not only a surprise, but the primary reason I decided to authorize my son’s 1st car purchase. Chad made a difference because he was genuine. Something I think we can all attest is not the case with many car salesmen.
One final note…I brought the car to my personal mechanic and paid $59 to have him look the car over with a fine-tooth-comb, the car was reported in great shape! It will need a belt before winter, (72K miles) but other than that it was in excellent shape just as Chad confirmed before I purchased. I will definitely go back to Bertera and seek out Chad to buy any future vehicles that my family needs. Just a great experience. The management team appears to know how to hire the right people.