Used Buick for Sale in Depew, NY

This review is for a great experience with an oil change, but I also had to say how happy I am with West Herr and in particular David Bliss who sold me the car I had serviced. I am not always easy to deal with as a car buyer, but I was treated very well and had a really great overall buying experience. I have dealt with many car salespeople before and no one is better than David.

600 miles into ownership and very happy with our purchase. The car is very quiet, rides very smoothly, and is very easy to drive. So far, we are averaging better than 30 mpg in combined driving. The kids (16 & 8 years old) tell me the backseat is much more roomy than mom's SUV. The only thing I don't like at this point is the Auto-Stop feature, which is currently not able to be bypassed or otherwise shut off

I only had the best of service from the team at Cappelino Buick- I was particularly impressed with the salesmen who took care of me- Paul Batt is the best there is when it comes to taking care of customers and making them feel valued and at ease. Domenic was the one who directly took care of me, and was accommodating, informed, considerate and great to work with. Thank you for another positive experience!

I'm 6'1" tall and I have found this car to be very comfortable for my size. Handles well in all weather and has a sleek appearance. It has also proven to be very reliable.

My wife brought in our Encore to have a tire checked and was treated very professionally. The service dept addressed the issue and found everything checked out well. Thank you for your time and attention.

Great car!! Many great features. Overall it’s just what I wanted, a compact SUV that rides and handles like a small luxury car. Everything I expected It to be.

Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work with. Will never buy a car any where else.

Original owner and now have 134K miles on the car since 2011. Only problems have been a water pump that started leaking under warranty; vapor canister purge valve solenoid (easy fix); and a dead OnStar emergency battery pack. Otherwise the car has been bulletproof. I've replaced the battery and tires twice each. This is an extremely smooth riding and quiet car with a ton of features that were only available on much more expensive cars. I test drove the ES350, Maxima, and Infiniti G37 but kept coming back to the Lacrosse. What I got for the money was a tremendous value and I couldn't pass it up. The acceleration and handling with the V6 on the CXL are very good. I commute 104 miles a day round trip (mostly 75 mph highway) and average 22.3 mpg combined city/hwy. If you're looking for a reliable, very comfortable car that still looks good and your ego allows you to forego the cachet of the more expensive luxury brands, you won't be disappointed with a Lacrosse!

My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got lunch came back and my car STILL wasn't ready. 2 hours for an oil change and I had an appointment. Unacceptable!

My first SUV exceeds my expectations. Great design, wonderful safety and convenience features, decent gas mileage, quiet cabin-all combined with Buick reliability, a winner in every way.

Julie, along with her assistant, Morgan went above and beyond my expectations. They made it a very easy buying process while catering to what I had to say. I honestly wouldn't go anywhere else to purchase a vehicle again. Need a car? Ask for Julie S.

We replaced our 2014 Enclave with a 2019 Enclave. The upgrades fit everything we were looking for. Very satisfied with our choice. Would recommend this dealer

I had a great experience getting exactly what I was looking for. The salesman researched all the accessories I needed and worked out a reasonable deal in a timely manner.

driver seat terrible hard on hips i am thin and still hurts the hard sides to hold up the seat apolstery seat selection is weird

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

My husband recalled my saying that I would like a Buick for my next car. We found this and I really love it. The only drawback is I have difficulty working with the Map System built within the car, so I do not use it much. Super comfortable and accommodates both of us as my husband is much taller than I am. We have the tier 3, which has all the toys. I do wish they would go back to the full-size spare tire. What a pain to deal with a tire issue(s) two times!! The Blind Spot feature is worth the extra you pay.

The process was seamless. The Sales Manager was informative, patient, thorough and easy to work with. Negotiating was a little challenging but I am satisfied with my purchase !

Omg it's bluetooth, backup camera, roomy, power everything,. My boys love it. Can't wait to hook up my 12s. An put a lil bass in it..

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Roomy, comfortable. Good on gas. Fully loaded. No complaints. Luxury slot of amenities, extras. Only thing missing is an owners manual. R e a l l y

Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.

We are so happy with this vehicle. My husband is fourteen inches taller than me, and we can both drive comfortably. The Enclave shifts smoothly and there is plenty of interior room for passengers to ride comfortably as well transporting luggage. It handles well in snow and is very stable on the highway. We wanted a reliable full size SUV that drives great, rides smooth, and fits in the garage. Buick covered all the bases.

I could not believe how easy - and fast - buying a car could be. I decided a used car was for me, so I started looking online and at local dealerships. All I can say is that that experience was enough to put me off the whole process. Dealer add-ons. Limited or no warranty. ???What are you willing to pay???? Enough!!! I saw an ad online for Carvana, which I had never heard of, and thought ???what the heck.??? Such a great find! From the quick and easy search, to no haggle pricing, to easy payment (I was able to pay cash online, but they also offer financing), to a no-risk 7-day return policy AND an additional 100-day warranty on top of that! There was nothing to lose. It took only a few days for delivery - to my home! - and the paperwork was handled in about 5 minutes. They even had a notary show up! They handle the registration, too - no waiting in line at DMV. Bottom line: I love the car, I got it at a good price, and it could not have been easier. Actually, it???s scary how easy it was. I have to stop myself from looking more on he Carvana website, lol.

Great car with turbo Drove in snow and handled very well. Turbo gives car great boost and speed I would recommend to friend and I have had fun driving it

Another great experience with Lisa at West Herr Buick GMC Cadillac. As we have come to expect, Lisa always asks the right questions; knows what we want and gets us a great deal. No hassles or haggling, just a pleasant experience that we always appreciate. We are and will continue to be repeat customers at this great dealership. Always worth the drive down to East Aurora from East Amherst, wouldn't go to any other Cadillac dealer.

Great small SUV with all the latest in technology. I get great gas mileage 38 on the highway and around 32 combined. Has adequate pickup; Buick sales rep told me about Trifecta performance tuning which livened up the vehicle. (optional aftermarket engine trans tuning software)

Shopping on line. Hearing impaired so phone calls don't work well.

I love the SUV the only issue is the instrument panel does not light up very well during the day, very difflicult to see especially for a senior., I saw one other review on the same issue of this SUV , took it in to the dealer and there is nothing they can do., has anyone else have this issue with the instrumental panel., Everything is black,

The Izzo family run a terrific dealership,from the sales staff,and then to Andre the financial wizard,every step of the way Rick and Andre detailed everything. Thank you guys so much ,and I will tell family and friends.

Great people great place. Sales and service people are the best!!

I drove the Buick Encore Essence 2017 with sun roof during a 10 day stay in Arizona for vacation. I originally rented a Nissan sedan but they were out so I took 'the blue SUV'. I was 5 miles north on route 17 when I noticed how quiet the ride was. Then a text came over the Android Auto, which I didn't realized I hooked up by connecting the USB cable to the charger. I found the interior to be very intuitive. The long ride from Phoenix to Sedona was very enjoyable the heated steering wheel and seats plus motorized drivers seat. The pick up climbing the mountain grades was easy as was passing trucks and cars. It doesn't have crazy horse power by any means by it performed fine. The keyless entry and start were great since I was always carrying backpack and gear, no fumbling for the keys. Then I drove back down to Phoenix for 5 days and it handled the off dirt roads to the trail head fine. I came home and 2 weeks later I traded in my loyal Subaru Impreza wagon that I had for 6 years. I enjoyed the Impreza but it has a CVT trans and I wanted to drive a traditions auto trans. The Encore has 25 MPG +/- and I'm ok with that. I purchased the AWD as I live in Massachusetts and NO... FWD with snow tires IS NOT the same thing. So test driving a car for 10 days informed my of how the car runs on average and when snow came in January the Encore handled great with the AWD. Four months owning my Buick Encore Essence now and very happy. It is small on the inside, about the same cubic storage dimensions as a Subaru Impreza Wagon but the off ground height is also what I wanted in my next car. It has great head room, leg room and the leather seats are ALL leather and stitched great, not pleather or 'leather trimmed'. Back seats can squeeze 3 adults but 2 adults for comfort, same beautiful leather seats in back. Soft touch materials, nice dash, nothing flashy but more classic and understated. I added OEM chrome side body molding and chrome wind deflector as well as custom rain guards. Now my car is my own. The aluminum painted grey wheels are awesome too. Very happy!

Always have great service here. The last I was in for service ( in November) I think got a form to send for $ 15.00 gift card. Did as requested but have never received card .Just wondering.

This SUV met all of our needs, The legroom is amazing,the quite ride plus all the features this SUV has, very satisfied with this purchase.

Purchased a used 2015 Ford F150 2WD from Crazy Cheap Cars. After I found the truck on their well-designed website, I visited their lot and was greeted by Stephen Thweatt (great saleman BTW) who made me feel comfortable and confident from the test drive to the purchase and on thru delivery. They asked the kind of questions that someone would ask as if they were trying to make sure I was buying the right vehicle, which I found amazing. They openly discussed their business model which was not something you get at every dealership - gained my trust. Everybody there had a consistent customer focus and will tell you what they can and can't do - fair enough. Their pricing is very fair and was below NADA/KBB values. When I asked they explained everything that went into their lower price, pointing out things like slightly worn tires, scratches, etc.) so you know exactly what you're getting. I've never seen that before and appreciated the honestly. Also gave me fair value for my trade in. At delivery, everyone went out of their way to make sure we were satisfied and the mechanics went over the truck to make sure everything was right. I am a satisfied customer and will be buying again from Crazy Cheap Cars - THANKS GUYS!!!

This car meets all my needs! Roomy, holds lots of cargo and has a great and comfy ride! Love this car so much, I will be buying my 3rd Encore in 2020!

This was not my first experience with kipo motors in Ransomville New York. Leslie is great! When in for service he takes a minute to stop and say hello! Service department also pleasant and accommodating. The whole process of re-leasing went swiftly and without a glitch. Try them the service is GREAT and if local you do not have to drive far !!! This time I received a gift and a personal call from Keith for my business- nice touch!! Thank much I am enjoying my Equinox very much!

I was drawn to the Buick Encore for it's smaller size for handling, but design with lots of room inside. The car has comfort and the turbo 4 cyl. gives it enough power and good gas mileage. I have had Buicks in the past and never been disappointed.

Lionel @ Hartway is the salesperson you dream of working with to buy your next car! He will communicate in whatever way you prefer - instead of pushing a dealer visit, or calling you unannounced (I asked to communicate via email which he respected). He’s also extremely accessible, communicative, and HONEST! The rest of the Hartway folks are just as honest, kind and respectful as Lionel. I’d go back to Hartway to buy my future cars! HIGHLY RECOMMEND!

The car had all the options I wanted: the color of car, Bose sound system, sunroof, and the turbo power, color of interior and the spacious seating area.