I had an awsome experience at Miller Brothers Chevrolet in Ellicott City, compared to 3 other car dealers and online car shopping I visited. At MBC, no pressure to buy, friendly atmosphere, and understanding from Mr. Corky Franklin, Mr. Brad Witmer, Mr. Matt, and Mr. Mike Miller. I went in as a customer and left as a guess as Mr Corky had told me. He is right, I am going back again as a guess for the same car shopping experience. Thank you
Absolutely amazing customer service. I bought a car last month (and I love it) when I test drove it it had a flat, they replaced the valve stem. Fast forward a month and that tire is flat again. I took the car in, they saw me right away, patched the tire and ordered a new one. It arrived the next day, they put it on and it cost me nothing. I will be a customer for life.
John and everyone at heritage were amazing. They went above and beyond to make our experience perfect and comfortable. They treat you and your family like their family. We will definitely be going back for any future car buying needs. I would recommend them to everyone!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I visited and subsequently purchased a new Ford Escape at Norris on Nov 8 2018. My salesman, Jason Catanzariti, was awesome in his knowlege of the Escape and the Edge. He explained to me all the bells and whistles that the Escape and Edge had. It took me a while to decide between the 2 modles and Jason was very patient with me. I recommend Jason highly. Also, the FI Manager, Will Watson, handled the financing of my new vehicle and the extended warranty very quickly and professionally.
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
While working with Mr. Bouchard, an amazing, albeit almost unheard of thing transpired... Initially, WE decided maybe it was not the most opportune time for me to purchase a new vehicle and there was absolutely no pressure from Ron. For this reason, when I felt the time was right, I reached back out to him. It was my first time leasing a vehicle; however, he and Sandra Snyder (in Finance) handled me with kitten gloves... even with it being late in the evening and I was their last client, I never felt rushed. They answered all my questions and went above and beyond to make sure I was well informed to make the best financial decisions. If you're looking for a great buying experience with awesome people who will put your mind at ease from start to finish, go to Ron and Sandra!!
Repair work diesel emissions recall warranty works
by Moses from Upper Marlboro
November 3, 2018
Warranty recall they had me fill out unnecessary paperwork in order to get it done when I called VW emissions they said the dealership should know how to get it done Pohanka didn’t Fitzgerald did tremendous first impression Frank knows his stuff in and out in one day no hassles all my service work will be done there and my next VW purchase will be there
Nicole was very helpful. She really had my best interest at heart. She was a great advocate and I would recommend her definitely. Thanks nicole.
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