Had an oil change on my new XT5 yesterday. My usual service guy left Heritage last summer so I was feeling a little lost. Mark took care of me yesterday and he was awesome. He is a great guy. Thanks Heritafe, for hiring such nice people.
Brought in my damaged DTS in Nov. 2018. Heritage employees explained what the body shop would do,length of time and helped with the rental car. A pleasant surprise to get my car back, looking almost brand new! Teamwork as well as personal touch are hallmarks of Heritage Cadillac.
Everyone was very friendly and helpful from the 1st phone call to my departure with my new vehicle. Louie was knowledgeable, professional and courteous. He was a pleasure to work with. Luke in finance explained everything I needed to know. Once again totally professional. I would recommend Motorwerks to everyone.
In the passed I always brought my car in for service and I have been totally. However, this one particular time which has been recently I have some concerns about my repair in which I do believe I will have to take my car back to the dealership to rectify an issue in which I thought as a loyal customer my service would have been much better.
Usually do good job but caused me inconvenience this time...
by J. Lady from DealerRater.com
December 2, 2018
I was there because of a recall on the power steering system. It was suggested that I have the cooling system flushed. I agreed. 72 hours later my check engine light comes on. I take the car back and I am told a hose was loose. It may have been because I ???ran over something or they may have forgotten to reconnect it???. Mistakes happen but I think you should at least offer to compensate the customer ( just a little sign of appreciation) for the time they spent making an additional trip to the dealership in the rain after cancelling appointments that they had scheduled to take care of something else that they need to take care of. By the way...we both know (the service department and me) that it was a mistake made by the mechanic...I did not ???run over something??? and cause the problem...
Great Customer Service. If you want to work with a easy, honest, salesperson talk to Elizabeth in internet sales Ask her to hook you up with Pedro. He is very understandable and will walk you through the car purchasing process . Will be sending my friends and family up there.
So far I have never been disappointed with the customer service at Napleton/Lincoln in River Oaks. They are professional and always ready to begin service at the scheduled time. The waiting area is spotless as is the ladies room. I highly recommend them for service and will probably do my next sales here as well.
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