My experience with Moore Cadillac of Chantilly was nothing less than exceptional. My Salesman, Tony Soleiman, made my car buying experience that much more enjoyable; he is such a Joy to work with! Tony was very professional and knowledgeable as well as personable throughout the entire process. He has no pressure tendencies at all and made my Uncle and I feel right at home. Buying a car from Moore Cadillac of Chantilly, with a salesman as good of a person as Tony, was the best car buying experience that I have ever experienced. I know you will feel that way too! Looking forward to reading your review :).
Contacted Moore Cadillac via Cars.Com website regarding a particular used ATS I found on the Cars.com site.
Received a voicemail from the internet Sales Mgr. and received a text from Athena,
(Goddess of Wisdom and War) the young lady who would be my contact asking how she can help me.
We scheduled an appointment and the Auto I had inquired about was ready and waiting to be test driven. Took a 10 minute test drive. There was no pressure and although I did not buy that day I will be contacting Athena in the future as I see more ATS' that I find interesting. FYI: If I had felt pressure to buy something that day, I would not be so willing to revisit this dealership.
Found a Chyrsler 300 they had just gotten in. Emailed about it, talked back and forth over several days. Finally agreed to purchase it. Having a 4 hrs drive their they did everything as promised, had all paperwork ready after a quick test drive, singed, waited a few mins than to the fiance guy to purchase and salesman took my rental car keys too their on site enterprise drop box and we were on our way! One of the nicest dealerships I've been in with friendly service!
Recently I bought my first car from Moore Cadillac and I must say that I am truly impressed with the quality of service that was provided to me by the salesman Jonathan. He made sure that what I was buying was worth it. Even afterwards there are a few things that need to be fixed and he is going to make sure they get done. I am very thankful for him not treating me like "just another sale". If anyone needs or wants to buy a car I would recommend going to Moore and asking for Jonathan.
for Service and Timing, however, needs a more customer caring first line service manager! Tried to buy a new car, but, others beat us to the buy, according to the dealership? The one major improvement needed is the reconditioning of the leather chairs in the waiting area. As a senior when you sit down, you need someone to assist you in getting up. I would suggest they buy and install chair blocks under the seat cushions? I can not say enough great things about Mr. Don Kelly, service writer, great individual to work with, really a top notch individual.
From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.
Marty did a great job. He was very professional and made sure the work got done. Cadillac dealership next to Toyota dealership is not enhancing Cadillac brand, especially, since it's all owned by the same company; tacky.
Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 30, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
Reasonable service time from my delivery to completion. Everyone was helpful and pleasant. Totally great experience for my first visit.
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