I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
Have been with Lupient when buying my cards for the last 30 years. It has all changed. There is hardly anyone in the service department. The calls don;t come and when you try to call you get connected to three or four different areas/people....and then get voicemail. In the past when I picked up my car, It was washed and brought around for me. The other day when I picked up my car from being serviced I was handed the keys and told roughly where it would be and to go look for it - get it myself. No wash. No customer service!
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I'll drive miles to purchase a car at Luther Brookdale
by bechinina67 from DealerRater.com
December 5, 2018
We bought our 1st VW there when we lived in Wisconsin. Then we moved to Texas and we drove all the day to Minnesota to purchase our Golf Wagen 4Motion. You might ask why? In Texas, we have VW dealerships but not as friendly, professional and with a staff who helps you to have the best deal. We had only four days to bring the car home and the staff they gave us a great car with an awesome deal. We had a good time and a fun trip. We would drive again for our next VW.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
Do you want to discuss service for your car? My experience with Charlie Youngquist @ Luther went beyond 'Surprising and Pleasing' a customer! Not only are the people friendly and care about your comfort at Luther, the follow-up and having them repeat my concerns when they call you/prior to leaving, told me they heard me/followed through with my wishes. Great Job Charlie & Luther!
I simply had an awesome buying experience at Shakopee Chevrolet. Dave and Tom were great to work with. From the time I walked in to the time I drove home with a new Silverado, my experience was nothing short of fantastic. I would highly recommend this dealership.
The car I bought from East Side Auto was a great deal with honest sales people so willing to help. There was no pressure to buy at all. I felt like family the moment I met the sales people. Yes hail damage but nothing I couldn’t get fixed if i chose to. Great experience and honest advice!
Charlie Youngquist in Service always underpromises and overdelivers. He keeps the customer extremely well informed for expectations (time & cost) and progress of repairs. Great job, Charlie. Pleasure doing business with you.
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