Tom Henion contacted me several times to offer his assistance in finding my next leased car...he was knowledgeable, friendly on the phone and couldn???t have done more to help me find a vehicle that met my needs. I am very happy with my purchase and will definitely encourage my friends to call Tom in the future. Thanks for a great experience...I love my XT5
My experience was exceptional as has been in previous visits.
I appreciate the focus on making the best deal for all parties concerned. I
know I can count on Val Ward to back up their warranties and to make any
corrections and repairs as needed in a responsible and timely manner.
I deal exclusively with Val Ward because I place a high level of trust in
their integrity to treat me fairly and honestly.
Excellent experience and great customer service. We had just arrived in Florida when we had car trouble. Online chat with dealer helped ease the situation. Would recommend online chat with dealer rep for quick answers. Overall was A+
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
I needed a new bulb for my taillight. I was helped by Alicia. since my other representative, Mike retired. I am a 90-year-old customer and have a 20-year-old Oldsmobile. You have taken care of my car for the 14 years I have lived in Naples. Alicia was so kind and helpful.
I am hoping she can be my service representative when I have future car problems.
My experience rates 5 stars and a thank you. Irma Johnson
The experience was good got a new truck, wasnt able to trade in my suv
But sales people are nice and positive and exciting, now well see how services are done
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