Used Cadillac cars for sale near Ellicott City, MD

Repairs were made in a very timely manner, extremely happy with my service adviser Drew, and the technician that made the repairs. Everyone at Criswell was friendly, and the facility was very clean.

3rd XT5 have had no issues with '19 & '21. Current our '24 is experiencing automatic braking and cruise control issues. The vehicle is in the shop to be fixed. This issue has caused crashes. Our experience was shocking with the system slamming on the brakes while moving. Ido hope Cadillac gets this issue corrected. We are very apprehensive when driving and will be since this occured.

My experience with Pierre, our sales agent was nothing but excellent. He showed us the car we wanted and also showed us the other cars in their lot. He gave us the car fax on the car we test drove as well as the purchase order. He was very professional. I recommend people who are looking for a car to call Pierre at Eastern Automotive in Laurel Md for assistance as would go out of his way to make your buying experience a good one.

This Escalade is much better and refined more than the five previous we have owned. We would recommend this as high quality luxury car above others in the price range

Brian was extremely courteous. Made a promise to get work done as soon as possible and kept the promise.

The Luxury and comfort leveli is not the same that. people got from the early 2000's and earlier models.Disappointing and makes you wonder why you are paying an upcharge over a basic gm or chevrolet of same size just for the name

After reading reviews and ratings for the top brands of SUV hybrids, shopping around for a few weeks, and then driving each one, I decided on the Honda CR-V. I didn’t have any bad experiences at the various dealerships. (Thank goodness dealerships are clearly making attempts to change their image and processes). Buying a new car has never been a favorite experience for me! But I have to say that my experience was stellar at Heritage Honda, with outstanding assistance from James Whittaker. He was [every positive adjective you can imagine] patient, knowledgeable, professional, courteous, informative, helpful, and conscientious with regard to my time and my budget. I never felt pressured, but instead felt that the team 1) worked together as a team, rather than competing against one another and 2) wanted to help me to find the right car for my needs. I am very pleased with my purchase and delighted with the service that I received. Thank you!

This is the 3rd XT5 I have had and I think it is a great car for the money. perfect size with enough room for most everything you would need for trips or just around town.

We decided to purchase a couple of Jeeps. Ourisman was the only place that had the model we wanted so I decided to make the trip from NM. I thought is was a crazy idea but with the pandemic going on it seemed fitting to do something crazy. I had pleasant experience. So ended up buying 2 Jeeps and because the transport was 2 months out I flew there twice. The guys are fantastic. The price we agreed on is the price I paid. People should be able to understand the advertised price includes incentives they might not qualify for. It is the name of the game. But look at the bottom line and likely the price from Ourisman will be better than the rest. The sales person was great and Younes, the general manager, as well as Simo, the sales manager, make the buying experience pleasant.

Road noise is loud, Water leak in front passenger side during heavy rain or car wash. Engine noise that the tech can’t locate. The XT 5 is a very nice size SUV. For a high end vehicle the warranty should be better in length and milage..

Came to the dealership interested in a test drive and purchase of a used car I found on Carfax. It was exactly the vehicle I wanted, and it was in exactly the condition the listing described. The price they gave me was exactly what was listed online. The test drive and purchase process was relatively quick, and very easy with a lot of digital technology instead of the endless paper forms like the days of old. The office was clean and comfortable. They gave us significantly more for our trade-in than KBB estimated. Overall no complaints, they are a straight shooting dealer. If you like the price they list online, and you like the vehicle in the condition listed, go talk to them and buy it. Can't get any easier than that.

This is the most reliable car we have ever purchased. Still looks like new. Followed all standard factory service scheduled requirements. 55,000 miles to date. On the second set of tires. 2017 XT5 luxury edition.

Dealership had great customer service and it was very pleasant. Everyone was super nice and respectful

This is my second XT5. Had a 2017 and never had a problem. Just got my 2023 XT5 Sport, and wow, maybe too much power for a senior citizen, but I love it. A few changes from the 2017, but love the car. I put other vehicles like the Jeep or GMC as beasts, my XT5 is more like a cat, still get where I want to be with luxury.

A sales professional named Kevin helped me get a great deal. He was very professional and courteous. When the bank wasn’t cooperating, Tony stepped in and got me a deal with a better interest rate than the bank was offering. This saves me almost $9k over the course of my loan. Tony also replaced the key fob with a new one, which I’m sure isn’t close to cheap on an Escalade. The lounge is very nice, with free coffee and water. Shuttle service is also provided.

Good interior quality, beefy, spacious and well built. Predictable handling in all weather and road conditions. Not so comfy but your ride is always safe. Regular maintenance is not so expensive.

Very professional and informative easy to communicate and comprehend would recommend to a friend thank you again so very very much love the car and color

The XT5 was well maintained, inside and out. The ride is smooth. Up-to-date technology. I rode 324 mile road trip was with no problems. My family was impressed with the ride, interior and technology.

The car buying experience was great from start to finish. Ariel,Sandra and their manager, Josh were very professional and patient throughout the process. They rock!

I had just got this car and it's been to the shop twice, first 2 days I had it I loved it, the performance is great and the interior is amazing! I have the sport utility model and I love all the features and the sound of the xt5!! Over the week my power liftgate stopped working/ would only work at certain times, my check engine light came on reading codes about the camshaft and coolant temp not being high enough. I'm not sure what's going on, this might just be a me problem but over all very nice car, just alot of bells and whistles and specific dealerships to go through if it ever needs repairs.

Walked into their dealership on a Saturday morning, and two hours later I got the car I wanted at the price I expected. I also got a fair price on my trade in. Nick and his team made the buying experience very positive. Will return for future business.

We love our XT5, it drives great and looks great. The only thing is the navigation. You have to plug in your cell phone to get it.

Gail Gwynn -Harris is AWESOME Gail knows her job very well, I asked her all types of questions about the XT6 and she answered them with no problem and she is so courteous and kind and just a all around nice person to deal with. I did purchase the XT6 and will definitely come back to purchase another vehicle and tell all of my friends and family.

Excellent handling, very maneuverable, very tight turning radius, decent fuel economy, great infotainment system and navigation, great paint job, very comfortable seats. Very satisfied with my XT5.

I recently purchased a 2013 Honda Ridgeline from Ryan at A G Auto in Glenn Bernie, MD and had a Great experience!! Thank You Ryan nice truck and fair price and they were willing to work with me on a few small things I found! Thank You for a Good Deal!!!

Bought a 21 Sport . Nicest car I have ever owned and I have owned many. i love driving this car. It's just the right size for around the city and a interstate run to Florida.

Purchased a 2006 Porsche 911 C4S convertible and the service was great! Tonia was a pleasure to work with and was able to get a great deal on the car and made the process smooth from Florida!

Beautiful! Smooth ride. Elegant. A pure reliable luxury vehicle. The ride is so smooth. I love the look and feel of the whole experience in driving this car.

Mr. Braxton was so amazing, He literally helped and made sure everything was great Made sure I got the best car for the best deal and kept me sane lol

Having owned 1 srx and 2 xt5. Now an xt4, I think it is the most appealing. My loaded sport has all the luxury and safety features. I drive it in sport for kicks, and 2wd for economy. If you don't need cargo space but like the xt5, go for it! Enjoy!

I have bought 4 cars from Rockville BMW made it a very good experience each time.

The Cadillac XT4 Is a good SUV,it just falls a little short in some categories that could make it great.A little better performance.better quaity interior pieces and some reliably issues.

Went here randomly one morning and had the pleasure of working with Lorenzo as my sales rep. Wonderful customer service, personable and not pushy! Walked my wife and I through the process & we even played cards while we waited for everything. 10/10 would recommend. Made the stressful car buying experience an absolute breeze.

My wife and I enjoy our XT4 and we have drive it over 19,000 miles in 11 months. People complaining about issues apparently didn’t test drive one before they purchased other wise they shouldn’t be complaining. Performance 8 Comfort. 8 Quality. 7 Exterior finish 9 Interior 8 Ride. 7 Quietness. 8 Nimbleness. 8 Handling. 7 Rear seat room 6 Over all for the value it’s a very nice car. The sunroof had a rattle - dealer repaired a loose clip - fixed - - dealership replaced its battery it seemed weak - replaced with a more powerful one. We have at times spent 7-8 hours highway driving found it very comfortable and quiet. Headlights light of the road ahead very good. In all a very good car. Sounds like some owners should have driven one more before purchasing one or maybe purchased a larger model. We have owned many much more expensive vehicles and this one is in the top ones we have owned. We are in our 70’s so its smaller size is great for getting around. We haven’t had any issues like their complaining about. We will purchase another one possibly a 2025 model.

⭐⭐⭐⭐⭐ Outstanding Experience at Easterns Automotive (Laurel) – A Shoutout to Mr. Lorenzo Joseph! From the moment I walked into the Easterns Automotive Laurel location, I knew I was in good hands. The dealership itself was clean, organized, and had a welcoming atmosphere—but what truly made my experience exceptional was the customer service provided by Mr. Lorenzo Joseph. Mr. Joseph went above and beyond to ensure my car-buying experience was seamless and stress-free. From the initial greeting to handing me the keys, he was patient, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to understand my needs and budget, provided expert recommendations without any pressure, and answered every question I had with honesty and professionalism. What really stood out was his attention to detail and the way he treated me like more than just another customer. His calm demeanor, transparency throughout the process, and commitment to making sure I left happy made all the difference. In an industry where great customer service can be hit or miss, Mr. Joseph is a true standout. If you’re looking for a new or used vehicle and want a team that values integrity and top-tier service, I highly recommend Easterns Automotive in Laurel—and be sure to ask for Mr. Lorenzo Joseph. He turned what is often a stressful process into a truly enjoyable one. Thank you, Mr. Joseph, for your stellar support!

The CT5 sport looks great and rides great. I don't have any complaints, everything is great so far. The dealer, Dimmitt Cadillac in St Pete has been great as well.

A Big Thanks to our sales person Sara Spillman and Sales manager Mr. Charles Wicks at Heritag Volkswagen in Parkville, MD for their outstanding skills and professional abilities. On August 10, 2024, they made it possible for my son to purchase a 2024 Volkswagen Jetta SE right off the show room floor. This wonderful experience made me realize other dealerships focus more on making a big sale instead of trying to meet or satisfy their customer. Sara and Charles, your dedication, friendly and caring approach made our time spent pleasurable and I'll definitely recommend the both of you to my family and friends. 🫠💯

The ride is the best ride I ever had I have had many Cadillacs and the comfort is amazing little pricey but well worth it.

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Nice car and the car is pretty fast for a 4 cylinder and it gets 32 mpg. Hwy.!!! beautifull interoor although a little bit cramped but it has all the amenities i need!! As nice of a car as this is i will keep it for a long time!!! it's cheaper to maintain than european rivals and i think for the smaller engine it has more get up and go than my older 2020 toyota corolla!!!