As always, the service and the experience was excellent. Professional and personable staff with a dedication to excellence. The automobiles are fantastic; however, the staff makes the difference in why we have selected Doug's Cadillac over other dealerships. From the owner to the support staff, this dealership is excellent. We have leased cars from Doug's for many years.
Love the car and up to now been reliable.
by MikesGTS from Ontario Canada
December 22, 2018
Had other Cadillacs and always enjoyed the ride and comfort all were reliable and as I bought them used gave very good value for money. This XTS continues on and is very comfortable, the CUE control with radio, temp, and other accessories seems overly complicated and I‘d prefer a simpler system.
I live in Los Angeles California and I bought my car over the internet my salesperson was Robert Deutch very honest he represented the dealership in the most professional manner again I bought this car sight unseen and I had to rely up on him he made me feel very comfortable in this process he gained my trust and he delivered 100% satisfaction most sales people get a bad name so I'm writing this review to tell you that he's one of the best in the business and I appreciate it. I also had the opportunity to deal with Oscar and Michelle and Randy and I've never had a better experience in buying cars and if I ever need another car I'm going back to Seattle Washington and visit Doug probably over the internet.
best car i've ever owned
by Carl knows from LI,NY
November 6, 2018
This is not only the best car I've ever owned but it is the best value in its class. It is supremely comfortable and yet performs like a sports sedan. Even though it is a large car it drives like a much smaller one and gets 22 miles a gallon with a powerful V6.
Service was a recall - minor item. Easily made appointment online.
Large waiting room with coffee, cold drinks and donuts.
Fast service and car washed and bottle of water waitibg in car.
All personnel friendly and informative. Cannot ask for more.
Best car I have ever owned!
by Brad from Eden Prairie, MN
December 19, 2018
The performance is great and it has all of the extras that I could want like Bluetooth and Android Auto, Intellibeam headlights, Heads Up Display, Lane Keeping Assist, SiriusXM, heated seats and steering wheel, and much more. Decent mileage for the great acceleration and power.
I worked with Stephen Biney @ Doug’s Northwest Cadillac in Shoreline and had the best and fastest used car buying experience ever. Every aspect was handled professionally and properly, and quickly at my request. I was treated with respect, got a very good deal and will definitely recommend Stephen @ Doug’s to anyone. Please contact me if you want any specific info.
Beautiful and Spacious
by pmomma2012 from Houston, TX
August 24, 2018
We purchased this SUV because we wanted the extra room with 2 kids in car seats. Love it! Even though it’s 7 years old it drives like a new vehicle. I love the size of the vehicle, and I love how smooth of a ride it is. It doesn’t hurt that it’s gorgeous on the inside and out! I look forward to toting my little ones in this Escalade for years to come.
Very good service, and since we used the valet service, I have to give that kudos to the man picking up and delivering the vehicle.
Arguably better than Tesla
by ELR owner from Wichita, KS
November 25, 2018
I love the Tesla and it is definitely my second choice after the ELR. I think a used Cadillac ELR is a better purchase than a used Tesla for these 5 reasons
1) Tesla's have held their value so you can now get an ELR for a lot less money than a Tesla. You get more car for your money with the ELR.
2) I do 95% of my driving on electric alone. On the rare occasion I drive a long road trip, I run on gas. The Tesla requires stopping and waiting for recharge.
3) Tesla doesn't allow you to buy any parts and doesn't always allow other mechanics than their own to work on the cars.
4) Though taste is subjective, I think the interior on the ELR is much nicer than the Telsa interior. It has much nicer materials, lots of wood trim and leather. The minimalist interior of the Tesla is cool now since it's new, but after the newness wears off, it will just look plain and stark.
5) The large screen on the Tesla is cool, but I like actual buttons and knobs of the ELR much better than having to use the touch screen to do everything like in the Tesla. It's dangerous to have your eyes leave the road which a touch screen requires.
Except for the error in billing the process was flawless. On one hand we were very impressed that the error was caught and reversed on the other hand the question became what if it not been found, we would have overpaid and never known about it. This is a conundrum! On one hand we were super impressed with the honesty on the other concerned that if on this or future service mistakes are made we might never catch them. The over riding issue of the honesty carries the day.
Great looking. I get compliments all the time!
by John1215 from Berwyn, Illinois
December 27, 2018
This vehicle has really met all of my expectations. GREAT looks, very comfortable and good economy. I really could not be too much happier with the total package,
I own and SRX before and was much better than this XT5 I only have 13,000 miles and the transmission don’t work, the car sounds like a tractor and feels like you are driving a big truck, horrible experience and for the first time the dealer is not cooperating enough. I wish I keep my SRX instead of spending so much money on this horrible car.
Gordon did not pressure, there was no stress and the experience was very friendly. Everything went perfectly...I highly recommend this place if you are thinking of buying a new car.
My forever car
by angie from Trevor,wi
October 8, 2018
I had been looking for this car for 9 months , looked at hundreds of cars on several websites, love the room will fit all my blended family. Can have 7 people in it and have room for luggage for travel . Love all the power of it and the looks and comments I receive.
Great people working there. The service was very good. I am completely satisfied.
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
My car buying experience was the best I’ve ever had to quick easy and painless.
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
Always taken care of! Fast friendly service.........................
So far, so good
by Regular guy from Fort Payne, AL
December 5, 2018
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
I brought my SRX in for a detail job after a friend got sick in the front seat. The area around the incident was done very well but there was a lot of missed areas such as door trims, glove compartment, storage compartments around the license plate light and trim above the license plate, roof top and trim. This is my second detail job at Bellevue Cadillac. All in all they treat me well, but the quality of the detail work could be far better. Especially when I'm paying for my own rental car.
Most luxurious vehicle I have owned
by Heidi from Gilbert SC
December 31, 2018
Very comfortable ride. Love the height from the ground. Only downside are the headlights, the low beams are completely inadequate. The high beams are great.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
What else can you say Cadillac
by Ruthlessfit from NANAIMO bc
January 8, 2019
Car built for the driver. Quiet but power full, sleek and sexy. The overall handling of this car is incredible. Thanks Cadillac nothing but class
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
by Jonrae from Sykesville , Md.
January 2, 2019
This vehicle has low mileage and we think we got a great deal. Very clean car well taken care of.Love the wheels that are on it
When I entered Brotherton Cadillac Buick, to buy my second new vehicle from them, John made me a deal that I could not pass up. He worked hard to achieve my budgetary goal. Brotherton is a quality dealership with quality staff from sales to service.
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
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