I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.
Kenneth was awesome! As a matter-of-fact, the entire staff was awesome. Keslow step in and accomplished the initial check-in of our vehicle while Kenneth was taking care of another customer. Kenneth came in and completed the check-in process. Kenneth had us checked in and out the door with our loaner vehicle within minutes. The staff had our loaner vehicle ready when we arrived and the process was seamless. Ken was very professional, and kept us well-informed of status of our vehicle; our vehicle needed the regular maintenance interval scheduled service, replacement of a strip of body side molding and removal of a clear-coat over-spray that was accidentally sprayed on a small section. Kenneth efficient coordination with the service department, the parts department and body shop technicians led to the accomplishment of all required service in minimum time. The entire staff should be commended!
Excellent people with excellent facilities.
We purchased two Cadillacs from them and the buying process with Daniel and Jamar was very comfortable and the service with Kenneth has been outstanding. This is an excellent dealership.
I bought my 2016 Cadillac a month ago, their was an issue with the running board. The service department had to order the part. When it came in they gave me a call and I set up an appointment. When I went in they had me a rental car. Had my car fixed by early afternoon the same day. I am very satisfied with Bob Moore service department.
I have purchase several cars from Bob Moore. Outstanding staff, Sales, Jamal Dozier, and Service Representative, Kenneth. They always make you feel welcome. There professionalism goes above and beyond. Making sure you understand all things that will take place with your vehicle. Explaining every thing til you understand. My vehicle was service and repaired in a timely manner. A broken shaft seal was repaired and I received a detail understanding as to what may have happen at no fault of myself or dealership. I was given the chance to see the damage to the shaft. My 2018 Escalade runs outstanding. Thank you Ken and Bob Moore Cadillac for making me a valuable customer. Your pride and professionalism is prestigious. Thank you from a Retired Navy Chief.
Very helpful with my needs, sales was out of the world friendly and when I asked question to Ruby, she had the correct answers. I am very happy with the finance department as well.
Thank you Bob Moore for having very helpful employees!
Ken was awesome! My engine light came on around 5pm Wednesday night, I immediately called and Ken answered the phone. I got an appointment the next morning! I showed up and was quickly checked in. When they figured out what was wrong with my car, Ken came out and explained it to me twice until I understood! Then he even explained it to my husband over the phone- he was fantastic! To say the least, Ken was very professional and kind! Sometimes I feel very ignorant when it comes to mechanical stuff, I didn’t feel like this one bit while at the Cadillac in Norman! I explained to him that I had never been to this location but would be using them from here on out! The coffee and snacks were great while I waited. They had my car finished in under an hour and I was back on the road!! I really appreciated them being respectful of my time. And another thing I really liked about my experience, was that everyone gave a nice smile- that goes a long way with me!
Knippelmier is a low pressure car dealership that is honest and easy to work with in buying vehicles. My latest purchase was the 5th vehicle purchased at Knippelmier and they have all been positive. Johnny Bell has helped me with the last 4 purchases and he has been great to work with. The finance manager, Jason Allen, gets a thumbs up as well.
My car lost its smooth ride. I took it in Bob Moore Cadillac Dealership in Edmond, Oklahoma. I talked to my service Consulant (Diron Carter). I wanted my front and back shocks replaced and my my brakes replaced. I have 74K miles on the car. I just knew it needed new brakes. Two days later, I was informed it only needed rear shocks and my brakes were ok. He saved me thousands of dollars. My car is riding like new again.
By email, Diron kept me informed when to bring my vehicle in for the next oil change and tire rotation. Since the first time arriving at the store for service work, after purchasing my 2018 Cadillac XT5, Diron always display such professionalism and concern about the wellness of my new vehicle and the upkeep of it. As I arrived for my 2nd scheduled appointment, again Diron courteously took my keys, escorted me to lounge area to sit comfortable, then offered by text message assistance if I needed anything. His act of kindness and friendliness were outstanding! After my vehicle was completed, Diron walked over to me with the most friendly smile, again escorted me to my waiting vehicle, made sure the display screen were set up correctly, ask me were there any other questions he can answer for me, and thank me for coming into service dept. I will give him 100% of excellent customer service and it's always a pleasure coming back to Bob Moore Cadillac for any services.
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