Fantastic--and first--lease experience!
November 18, 2018
I was previously a bike commuter in Detroit, which was great, but after taking a new job in Royal Oak, I needed a car. I decided to go with a GM brand because I could get the GM Family discount, and I am so glad I did! I'm incredibly happy with the new Cadillac XT4 I leased yesterday from Michelle, and with the patience and promptness she demonstrated. She's incredibly knowledgable about the vehicles she sells and the Cadillac brand as a whole, and super friendly, too! After my initial visit, we had a lengthy text exchange while I was looking at different colors and options packages, and she always responded quickly and with accurate information. I knew what features I wanted and had no use for, and she respected that by not trying to upsell me into an unnecessarily expensive model. I never felt like I was getting a bad deal or that I was going to be hit with hidden fees upon signing--or worse, hidden costs that pop up after I have the car for a while. As a young (barely 25), first-time leaser, this was a significant financial decision for me--especially given that it's a high-end car. Michelle managed to put me at ease and feel confident in my decision, and she always contextualized important information. I never felt pressured to sign, nor did I feel like she was trying to get me out the door when I was indecisive. When I finally picked out the car (which I LOVE), Michelle was clear about when it would be ready and what to expect upon signing. Signing the lease was indeed smooth as Jeremy patiently walked me through everything. Overall, this was a painless and rather fun experience! Thanks for getting me into a great car--wishing you and your team much success! - Ben