Joel Piller, Anuj Bharadwaj, Francis Mendiola and Guy Eberhart all worked very well to see that my needs were met with an honest trade allowance and competive deal on a sweet 2018 Chevrolet Impala Premier. No tricks or hidden fees were employed during the process and they saw that I was in and out in a timely fashion. I will continue to send all friends and family to this top notch dealership going forward.
Patty, Boyd and Chris made my transaction quick and smooth. There's not really anything else to say. If you've bought vehicles in the past, you know how important that is. I was in, and out the door in just over an hour. That is not an exaggeration.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.
Worth the 1050 mile drive to make a trade and buy from them
by bigdelta from DealerRater.com
December 2, 2018
After searching all the dealer in my area concerning trading my C7 and purchasing the Cruze diesel,I contacted Criswell 1050 miles away. They beat all the dealers in my state by over $1000. Well worth to 1050 mile drive each way to make the deal. My salesman,Anthony Vattuone,made the experience seamless and could not have been more accommodating. I have recommended him AND the dealership on forums for anyone make a trade or buying outright. I had the best buying experience in decades with them and I will do so again.
Chevy Bolt: Excellent customer service and a good price
by MacDonalds from DealerRater.com
November 3, 2018
This was our first time buying a car from Criswell Chevrolet. We came solely to evaluate the Bolt and the last thing we wanted or needed was a ???Salesman???. Anthony was just the kind of help we needed. He listened to us and helped us do what we needed to do. Anthony is very knowledgeable. We decided that the Bolt was just what we wanted after Anthony patiently answered all our questions.
My parents have purchased a few vehicles from Criswell in Gaithersburg. This was my first experience with them and I was very impressed. Troy and Dan were a pleasure to deal with. Very professional, knowledgeable and informative. I was in and out with a new truck in just under 2 hours. Highly Recommended.
I was thinking of buying a vehicle and the first name to come to mind was Kevin Szot. My wife and I have purchased 4 cars from Crisswell and have also referred a couple friends. Kevin assisted us on our first 3 purchases and placed us with a sales agent Mike on our last transaction. Kevin also sent someone to assist me when my car was broke down which I???ve never forgotten. I???ve purchases my last couple vehicles from the auction but whenever I start looking I always check the inventory at Crisswell in case they have something in their inventory. I would not hesitate to call Kevin.
I highly recommend Unique Auto Import. They are you great dealership to purchase a vehicle. It doesn't matter who you are, they will definitely work with you to make sure that you leave a quality vehicle. My salesperson John McMullan is the best. He worked hard to help make sure that I get a vehicle for a good deal. He's highly knowledgeable and easy going. I'll definitely recommend John McMullan to talk to about a vehicle. The staff in its entirety is phenomenal. Unique Auto Import is the best. Thanks again...
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