"The Most Honest and Professional Buying Experience"
by CT from DealerRater.com
November 28, 2018
We have not purchased a vehicle from a dealer in a very long time. However, I would like to take this opportunity to recognize and commend Sales Representative Karona Meas, who demonstrated an exceptional mastery of professional skills. He was very effective in maintaining excellent communications with us thoroughly. He handle our vehicle transaction in calm, cordial, tactful, and firm but no pressure what so ever. Everything he said in referenced to the purchase of our beautiful 2015 Chevy Silverado LT Z71 was true and 100 percent accurate. I recommend Karona Meas to anyone who is looking for an honest, no hassle and no pressure when purchasing a vehicle in the future. Bob Steele Chevrolet should commend employees like Karona who demonstrates and conveys a favorable image of the Bob Steele Chevrolet Organization. Karona was the friendliest, knowledgeable and with the ability to answer every question, we had. We will definitely ask for Karona on our next vehicle purchase. The best experience ever, Karona goes above and beyond to ensure one hundred percent customer satisfaction. Bob Steele is very fortunate to have Karona Meas as a sales representative. Thank you Karona for the most wonderful and enjoyable buying experience, we will definitely ask for you next time.
Purchasing a new vehicle can be a very stressful experience. The sales rep, Karona Meas, took the stress out of the buying process and actually made it an enjoyable experience. He listened to our vehicle requirements and followed through by showing us vehicles that matched them. He was very professional and didn't try selling is something we weren't interested in.
Polite, professional, knowledgeable, good selection, good prices, fast, fair, made me feel appreciated, made me feel valued, and took time to go over vehicle, dealership, and services provided for the future.
There comes a time in our lives that things don???t always work out, where you feel like you hit rock bottom and desperately need someone to extend an ???olive branch ??? to you to help you out. The day I came to the dealership I was at the lowest point in my life. I was stuck in a vehicle that I could no longer afford due to unforeseen circumstances that I had no control over. So let me start by saying how thankful I am for the care and support I received during my visit at the dealership. Everyone was so very compassionate, caring ,honest, respectful and very positive and that???s very hard to find these days. They were also very understanding of my situation and worked very to help me get. in position to get back on the right path financially. They not only were sensitive to my emotional stress but also very accommodating to my disability as I have been battling Parkinson???s disease for almost16 years. They made me feel very comfortable and made sure I was not under any stress during the entire process. I cannot express enough how thankful I am for your kindness! I am a Loyal Customer for Life. Thank You!!! 😊
My sales specialist, Sam Johnson, was amazing. He made the process so simple and comfortable. He took all of my preferences and budget into account and found the perfect vehicle. The financing specialist was also extremely pleasant and patient. This experience was, by far, the least stressful vehicle purchase I have ever encountered. I will definitely be back for my next car.
I saw an ad for a 2014 Genesis Coupe with 52k miles the night before I went in. The next day I called them up and was greeted by Patrick, I asked if I could come in and see the car and I was told that it was okay. I arrived maybe 3 or 4 hours later and saw the car, it was in great condition. Took it for a spin with Patrick and when we came back I was ready for paperwork. I ended up buying the car and traded in my 2018 Civic LX with only 6800 miles, I was pleased when they gave me some room with my positive equity on the car. Usually used car dealerships are pretty scummy when it comes to trade ins. Another thing is that they financed me through Launch, which is local to my area in Palm Bay, so it's nice that the banks they do business with are reputable. I'm very happy with the car. Patrick and Todd were genuinely nice dudes, weren't aggressive about their sales tactics. One thing that I should mention though, if you come here, you're buying a used car. Especially if it's a sports car, come in with the mindset that it needs all fluids replaced/topped as well as some parts. The engine bay makes a slight clicking/cricket noise upon closer inspection so I'm going to perform maintenance on it as well as take it to the local Hyundai dealership to investigate. My own research suggested that the fuel injectors that Hyundai's GDi engine makes that noise and is normal on all of them, but better safe than sorry. My Genesis Coupe actually has factory warranty on it for another 15 months/9k miles, it's almost unheard of at used car lots, so I'm definitely going to take advantage of that.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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