My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
by Annabell Jimenez from South Lake Tahoe, California
October 16, 2017
Both Ron’s and Yonathan were great to me they worked with me in getting me the best deal very pleasant environment and I would definitely recommend this dealer to others interested in purchasing a new or used vehicle. I purchased a GMC Terrain and I’m very happy with my new car
I went into this dealership because of their truck selection and I was not expecting to buy, but... I found a GMC Sierra I couldn't pass up on. I don't get the negative reviews I read, my experience with them was outstanding, I felt as if they were upfront, honest and transparent throughout the whole buying process. I would definitely recommend them.
I bought a 2017 Subaru Crosstrek about a month ago, and I absolutely love it! The service at Reno Tahoe Auto Group was spectacular, they really care about giving you the best service. I am a first time car buyer and buying a car was very scary for me, but they took the time to explain the process. I truly feel I got the best deal at a great interest rate. I will refer all my friends to get their cars from RTAG.
I was in mammoth and my trunk latch broke right before a snow storm on thanksgiving weekend and it wouldnt close at all. Everybody was closed and I was far from home and very worried. Luckily I called Toyota in Carson on Monday morning and they were nice enough to have me come in and get the problem fixed right away without an appointment and it was miraculous. this is all thanks to Rolando who was working there. they got the part ordered and they fixed the car the following day and I was on the road. I really appreciated that because I was in a bit of a situation I couldn't drive very far with a broken trunk and usually it takes a while to schedule an appointment so I give these guys an amazing person and consider themselves a lifesaver.
I was greeted by Joseph and he was exceptionally kind. I needed a few other things, like forgotten backpack from vehicle and some things from the parts dept. He retrieved my backpack and escorted me to the parts dept and was very pleasant even though he was very busy. Jennifer was also very helpful and kind. Great service!
I was pleased with my overall experience at this dealership. I wasn???t pressured into buying. I got awesome rebates on my GMC Sierra 1500.
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